Roy, United States
317 Warren St S
N/A
+1 2534550439
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I stopped by recently with my '14 Breakout hoping to get a tail light fixed and ask a few questions. I spoke with Brad, he greeted me outside and offered his time, expertise, and advice. I haven't had the best experiences with other shops but Brad took the time to troubleshoot my bike with me when i randomly stopped in without an appointment. The people at Magic's Custom Cycle shop are amazing and definitely customer oriented. I will go to Brad and the Magic's Custom Cycle shop for every single question or issue i have from now on. Amazing people! Glad they moved out to Roy from Spanaway
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Amazing staff! all super friendly unlike a lot of shops around here. brought my Bike there without scheduling and having to wait 3 weeks to get it serviced. i will continue to use this shop with out a doubt!
No communication. Motorcycle has been there all summer and not one call to me. I've initiated every discussion. Still waiting to get bike fixxed
Brads the real deal over there, this place treats you like family. It’s the absolute only motorcycle shop in the state of WA that honors they’re work. All the other motorcycle shops treat you like a number and have horrible work ethic and it shows. No one takes pride in there work nowadays and this is one of the only places I know of where you can still see there passion and pride in they’re work. Hats off to the solid brand Magic’s custom cycle have over there and look forward to future business with them
- Dropped by in Aug and was told that Oct would be a good time to have a front header rerouted on my Suzuki 650 VStrom and it would only take a couple weeks. - Came back in Nov to make sure and dropped it off. Was told that cost would be between 1,000 and 1250 with tax depending if I wanted them to relocate the oil filter. Cons - Only called weekly as didn't want to pester them, but in the long run it took six weeks. The guy that was working on it didn't order the parts until at least two weeks after the bike got there (Or didn't order them at all?), and then quit when my bike was in taken apart. - The bike was fully or partially sent out to someone outside the shop. When it finally came back and I went to pick it up, the shop owner noticed the new header location bumping up against a coolant line, but he quickly fixed the issue without cost the same evening. But when I left, after 10 minutes the water temp went red. I limped back very carefully after letting it cool down, and long story short no one had refilled the radiator. So we filled it and I left. - Upon arriving home and looking at everything closely, I found that that after the oil filter had been relocated at my request, whoever did it had the oil filter jammed up against the front cylinder, instead of giving it adequate space. So I returned and that same night the owner repositioned the oil filter relocation kit as per my request without charge. - However the total bill with tax came out to over 1900 after everything was all said and done. About 700 more than estimated. Pros The actual work of relocating the header, and modifying the skid plate was done fine, no complaints there, (Except for not moving the header far enough away from one of the coolant lines as described above.)
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Wheelchair-accessible car parkWheelchair-accessible entrance