Maywood, United States
1201 Greenwood Ave
N/A
+17083445000
We've been using Roy Strom for about five years now. they have the quietest (and best looking!) trucks. Consistent pickups in any weather. Drivers go above and beyond. A would use again (Chicago NW Side, commerical)
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On July 3rd 2019, they had skipped our pickup. I called the office and the guy that answered the phone, I did not get his name, was very upset with his driver for missing the stop and said that he would be out on July 5th for the pickup. My husband said it wouldn't happen, but it did! They came on July 5th and picked up everything, just like he said. That was really great on their part, I know it sounds small, but it's rare when someone says that they'll make sure it gets done, that it really does, which is sad. Thank you - I wish I had gotten his name....... Lynn from unincorporated Wheaton
We switched our refuse pickup services to Roy Strom Company several years ago after using Republic Services for many years. Since that time we have been completely satisfied with the services and very grateful for their commitment to holding the line on prices. I also appreciate that they provide truly personal service and clearly care about customer satisfaction. Whenever I've had questions or needed any assistance from their business office, the quality of the customer service has been impeccable. As a result of all of this, I highly recommend this company's services in all respects.
Villa park resident. Last year was great this year is a mess. Cans are thrown all over the place and its as if the policy on what things that can a cannot be picked changed and nobody sent us the memo.
I am very satisfied with the customer service! George Strom gave me a phone call and resolved the issue in a timely manner! Will be keeping their services! That is exactly how customers should be treated! Thank you, Roy Strom Company! 7/24/2019 I wrote the previous review based on 1 week of service, and I was completely wrong about them. I put larger pieces of garbage that were not picked up twice already. This is like a game. One time they pick up the garbage, one time they don't. We pay for their services on time!! We pay the whole amount on the bill, but they can't pick up the whole amount of garbage. The services are not full they are partial.. We pay for the service and we have the right to choose a company to do the job right. FINALLY, we have to PAY somebody else to pick up a few pieces of furniture since they sent complain to our Village/ water and garbage department. SHAME !! SHAME !! SHAME!!
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