Tom Elman
We'd never rented an RV before, but Cruiseamerica allows you to bring your dogs, so we wanted to give it a try. We got the 30-foot model at the Tampa location, and it's actually not bad to drive. The V-10 engine has enough power to get up to highway speed, and the brakes are great. But even this size RV is really cramped inside, and with 2 large dogs, everything is grossly inconvenient. Still, we'd have given it 3 stars. But the customer service at this location was horrible. There's a set pick-up time, and we arranged our day around this, but they didn't have a vehicle ready when we arrived, even though there were plenty of RVs on the lot. It smelled funny inside but seemed reasonably clean, though a bit dusty. Putting your sewer hose back in its storage space requires spinning it to get it around a bend, but nobody explained that ahead of time. Believe me, no matter how well you hose that thing out, you don't want to be screwing around with a dripping sewer hose trying to figure out how to get it back into storage. Based on our mileage, the gas tank was clearly not full when we picked up the vehicle, although the gauge read \F.\ We got significantly more miles to the gallon after we filled the tank, even though the first tank was all highway, and the second tank was mixed miles. When we were done, we swept, vacuumed, mopped, and cleaned. But on returning the RV, the first thing they said was, \Did you bring your pets? There's dog hair.\ We're talking literally a pinch of hair on the step, and they charged us 50! Then they wanted to argue about reimbursing us for wiper blades. And they argued about the gas tank not being full when we picked it up. Really a bad customer service experience, and that's what took it down to 1 star. If you're thinking about the RV experience, try another location.
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