North Little Rock, United States
6100 Landers Rd
N/A
+1 5018358996
In-store shopping
Oil changeRepair services
My first experience with this dealership has been great so far. We had a couple of bumps during the purchasing process, but they did their best to satisfy this customer. The sales rep who assisted me was Neal. He listened well and answered all of my questions. Today, I am enjoying my new HR-V Sport. I left a different dealership because of poor customer service; it's the service department that truly determines the quality of professionalism and customer care. I expect to have a great experience here.
like
Our customer service agent Carlos at Russell Honda went above and beyond to have a crucial part overnighted and installed. We had VERY little time to have the repair made but Russell got it done. We are so thankful.
I will continue to buy from Russell Honda again and again and refer them highly. Top notch customer service, straight forward, and pleasant. Neal listened to what I wanted and how much I wanted to pay and made it happen... no over promising, no BS, no pressure and very thorough. Brent in finance did just the same. Thank you guys for a job well done!
I was driving home, headed to an appointment. Suddenly I heard Air, hissing noise and I Freaked out. I w stopped at Oil changing business. They were able to partially secure it, so I could get to Honda. I LOVE YOU RUSSELL HONDA, YOU TOOK CARE OF ME 10 MINUTES BEFORE CLOSING!! GOD BLESS EACH ONE OF YOU!! YOU ARE TRULY ALL ABOUT YOUR CUSTOMERS
This was 4 years ago so memory is a tad rusty, But my mom purchased a 2016 Honda HR-V EX-L Navi finished in Mulberry Metallic, My mom was super proud because it was off showroom floor! Salesman was al. Although the car was traded in at another dealer (missed her old car) after a whopping 7 months, but during that time we loved it! My mom has 2 jeeps prior to the honda and once warm weather hit she was starting to miss the top and doors off so we traded in for a jeep. And a little extra detail, We now have a beautiful Lexus NX. I’m a car enthusiast so i’ll often pop by local dealers and we still see al, and one of my favorite things about al is that he treats us like a friend and not someone he sold a car too, even after 4 years and not owning the car.
I just completed my second car buying experience with Russell Honda, more specifically working with their salesman Wilbur. Wonderful service as always! Since buying my car from Matt in 2018 I have always stuck with Russell for my routine maintenance and as soon as it came time to upgrade to an SUV I knew exactly where I was going. These guys go above and beyond to get you the best deal, get you what you want, and get things done quickly. I literally cannot think of one negative thing to say about this dealership. I was hesitant to make the plunge on this deal, but it was too good to pass up. Wilbur was patient with me, never tried to push me into an alternative to what my mind was set on, and was overall just pleasant to deal with. I plan on doing exactly what I did with my car, scheduling my maintenance with Russell and when the time comes trading with them again. GREAT PEOPLE!
I would highly recommend the Russell Honda Service department! We were on a cross country road trip over the holidays when our car suddenly shut down on us in the middle of the high way. When we started it back up, the check engine light was on. Not wanting to drive 13 more hours with 3 kids 6 and under without ensuring the vehicle was in good condition, we frantically searched for a Honda dealership nearby. Despite it being 2 days before New Years and the service center being swamped, they were able to fit us in within 30 minutes and had our problem checked out and fixed in under an hour. I would especially recommend Carlos who was kind, friendly, and empathetic to our needs! They even had an amazing kids waiting room that my 3 kids loved!
Slow to respond back on internet questions. Had to call just to see if my second email was received. On arrival at the car lot the salesmen acted like he had lead in his shoes walking up to us (we finally walked over to him) then sure wasn't in a hurry to go get the key for us. Then asked for my drivers license and proof of insurance for me to test drive a car. Ummm, no. I've never, ever been asked that before. Keep your vehicle and lazy salesman. I'll shop elsewhere.
Deli
The best companies in the category 'Deli'
In-store shoppingOil changeRepair services