Austin, United States
609 Castle Ridge Rd #202
N/A
DO NOT USE!!!!! Really, really bad service!!! I wish I had looked up these reviews before using them. Be aware, they take your money then the nightmare begins. First they will send you an email with a link and steps you need to follow to supposedly verify your identity, but the link DOES NOT WORK!!! So I had to download a QR code scanner app in order to do the 'verification'. It then took me to a link where they ask to upload a picture of my ID (front and back) and a SELFIE!!!!!! Yes, they demand your selfie after they already took your money. Once I sent those in, I got an email back that they couldn't confirm due to the quality of the picture. I own the latest gen phone and chose the best spot in the house just so I would be done with it, and yet wasn't good enough. I then called them and, after tired of waiting, finally spoke to a representative. As I explained what I was going through, he told me they have thousands of customers that easily follow this process without complains. Good luck keeping their thousands of customers, I'm never using this service again!!!
like
Horrendous customer service. We rented from a terrible owner who was negligent and guided us to just call customer service when we had a propane leak that caused us to pull over on a dangerous high speed road. Customer service for this company is nothing but a farce. They told us that they \can't do anything if we are parked on side of road\ and to call \local authorities\. This is the last time we are using RVshare. They are horrendous.
I am an RV owner renting out on RV share. The renter purchased the insurance through RV share. The renter was involved in an accident. The insurance will pay to repair the damage, but is substandard coverage as it will not pay for the loss of use that I will suffer while the coach is being repair for 4 weeks. Not only do I lose income for this incident but the renters that I have to cancel on will give me a bad review. The insurance should most definitely pay for loss of use for booked reservations, and should reimburse the cancelled renter for fees they have paid on parks that they cannot get to because of the cancellation.
Deli
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