Lancaster, United States
81 Main St
N/A
+1 6037884490
Angie McCarten has been nothing short of spectacular in helping us set up our new house for propane. Bob was wonderful when he came for site review and along with Jeff we great with the install. Thankyou
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As a licensed professional as well working with bob and mark has been an absolute pleasure! Highly recommended not a glitch of unprofessionalism bob is great guy and does the utmost of quality caring and true to the core great person! Thank you!!
I called today 01/08/2020 to pay a bill over the phone. The customer service made me feel like I was bothering her. Not a good attitude. Being a little nicer goes a long way.....sorry for having to write this but someone should know bad customer service.
I was in the process I'm switching from my current propane provider to rymes. Then I started reading the reviews on here about their Hazard impact charge so I called and talked to a lady who was extremely rude when I asked about what the charge was for and she stated it was to pay for inspection stickers on the truck and repairs. My next response as a business owner was isn't that a business expense? Her response was( I dont know what to tell you sir ) and she hung up on me after I asked to cancel my appointment to have my tanks swapped . I was quite shocked because if I treated my customers like that I would be out of business. I will say that Mark the service manager when I talked with him prior to this Disaster was excellent he is totally personable and understands what's going on with your heating system.
Excellent experience with Rymes! They were able to get us up and running in a business that had been shut down for 4 years. Fuel Oil and Propane were delivered promptly and the technicians ensured all systems were safe & operational. This was all completed during one of the coldest weeks of the year and we needed the heating system to work. Thanks to the Rymes team!!
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