San Antonio, United States
11110 Wye Dr
N/A
+12106467665
This is an amazing company that went above and beyond, even in a global pandemic! They installed our pool ahead of schedule, were prompt and professional in their scheduling and execution, and communicated fully at each step of the process. It's wonderful to know there is such a reliable company near by for any maintenance needs we have and we could not be happier with the whole experience. This pool -- and the pool company -- truly exceeds our expectations.
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It's been two years since we purchased our pool from AGP and I will have to say that their service and prices are second to none. We are very happy with our pool. While other companies wanted to charge for every single thing and did not want to handle the ground prep, they took care of everything regarding installation (our backyard is in a slope), one single price and they handled everything, even a few months ago when our pool got out of level it only took one call and they where here to level it at no charge.
Extremely poor customer service! I called 3 times to inquire about purchasing a pool and having it installed and the employee was rude, uninformative and refused to give me the contact information to request more information from someone in management. The employee disconnected the call when I asked to speak with someone else. Be advised , take your business elsewhere! I should have listened to the other reviews that have stated much the same thing! Update: The owner’s response confirms the lack of customer service! I posted this review in hopes that the owner might see it and realize that this employee’s behavior was subpar (since the employee was not allowing me to speak with management). I was hoping to be able to report back that the problem was appropriately handled but as you can see the owner did not. I highly advise others to read all of the other reviews and see that customer service and frank rudeness seems to be an ongoing problem with this company. It is unfortunate, it seems that they do good work. Giving up hope that the owner cares and going elsewhere!
The Above Ground Pool and Spa Company crew are Amazing! Ted, Josh and Jack did an outstanding job on the removal of my 20 year old pool only to install a fabulous, new, updated and gorgeous pool! The team work of the crew was unbelievable. They took care of my property as though it was theirs while working. Every pool company in San Antonio that I had gone to refused to do this job. I will never go to another company.
Great knowledgeable customer service every time we go in. They test our water quality and give recommendations to fix issues. Chemicals are reasonably priced.
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