San Antonio, United States
6480 N New Braunfels Ave
N/A
+18662472633
i thought this wifi was great quality, but it’s not. every time i play my video game ( Xbox one ) it lags. It’s really not good in my personal opinion, if they say their better than spectrum or any other company, it’s not true. it’s trash, and i think this company needs to do a better job. high price bad wifi.
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Great Company! Phenomenal Service! I always recommend GRANDE to friends and family. Can't go wrong. Technicians go above and beyond for their customers. If you have GRANDE in your area make sure you subscribe to it. Won't be disappointed
I moved to the area about 6 months ago. The first months service was decent then to troubles started happening. For almost 3 months months from July - September the Grande Technician had to be called and I had to either take off half a day or wait for the tech. In those 3 months 3 modem/routers were replaced and a technician had to come out nearly 12 times. I still constantly lose connection and modem/router resets itself. I was told by one tech that the problems not in the device but internal/external wiring which needs to be completely re-wired. I bought a LinkSys Mesh device but to no avail. As I am typing this my equipment reset itself again. It's beyond frustrating. I will be leaving this company for AT&T in hopes for a better service. I have had Spectrum for so many years with very little troubles but was forced to go with either Grande or AT&T. I choose Grande because it was cheaper so that's what I get for going cheap. Just as a side note the customer service and technicians were friendly and professional but as stated above the problem lies in the wiring and if Grande doesn't nip the problem directly I'll just keep losing service and having to call, set-up an appointment and wait for tech...I'm not willing to do this for another 6 months. Update: Don't be deceived by the response from Grande regarding my review. What was their solution to my service?....\We can send out another cable tech\ So their response was a useless ploy to seem interested in my difficulties and to perceive to others that they are willing to help.
I don't have this service and I am not interested in it... HOWEVER the consistent flyers by mail are very annoying! Why do you guys bombard with repetitive mail fliers? I get at least 3 sometimes more a week. Please make it stop! l called your customer service number to inquire and was left on hold. (Not professional.) Hung up after 10 minutes after waiting for an answer.
Where do I begin? The service is constantly cutting off. I’ve called multiple times but can never get anywhere. I was told I needed a higher internet speed, so I did that. Then, I was told that I needed a new modem, so I did that. Then, I was told I needed an eero mesh system to get everything to work right. Again, nothing worked. I’ve spent a ton of money just trying to use the service I’ve already paid for. When I call, I get a rude rep just about every time. I can never get a tech out or an adjustment to my bill since I can never use the internet. When you try to get a tech out, they try to charge you if the internet just so happens to be working when the tech arrives. It’s ridiculous. The only reason I use them is because my apartment complex only allows us to use grande. Otherwise, I’d gladly go with someone else. Absolutely the worst company I’ve ever done business with. I’ve never dealt with a company that seems to have an internal culture that screams “the customer calling about the internet not working is annoying, screw them.” It’s basically just a legal scam at this point. Steer clear. **update** I emailed the person below and got the same treatment as always. They don’t care, they just want to seem like they do. Don’t waste your time unless you want to hear a bunch of bs some more. Just try to get another service if you can.
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