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Louis Vuitton San Antonio La Cantera

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San Antonio, United States

us.louisvuitton.com
Leather goods store· Haute couture fashion house

Louis Vuitton San Antonio La Cantera Reviews | Rating 3.6 out of 5 stars (8 reviews)

Louis Vuitton San Antonio La Cantera is located in San Antonio, United States on 15900 La Cantera Pkwy. Louis Vuitton San Antonio La Cantera is rated 3.6 out of 5 in the category leather goods store in United States.

Address

15900 La Cantera Pkwy

Phone

+1 2108068747

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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Jacqueline Peebles

I love it here, but don't expect to just walk in and be able to walk around unattended. Due to social distancing, when you arrive you are instructed to use the hand sanitizer then wait for a sales associate to escort you to their assigned station. Makes sense but it was unexpected.

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Margareta C

Great selection of items! Great shopping experience, very friendly staff. Love my new sunglasses

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Anthony Bertschy

This store does not honor the terms and conditions printed on their receipt and refuses to accept returns as promised. We recently purchased some costume jewelry from here, which was then worn out of the store. Before we even arrived home we realized that the alloy that was used to make the necklace was an irritant for my wife. The next day, less than 24 hours later we attempted to return the necklace as authorized on the receipt. They declined to accept it for return, citing an unadvertised internal policy about accepting worn jewelry, and pointed to a comment on the receipt about having worn it out. The policy for returns however, is very clear for the type of item I purchased: 30 days with no stipulations. I spoke to the on duty manager, who expressed that I should feel guilty for potentially causing mega-conglomerate subsidiary Louis Vuitton to not be able to resell the necklace because it's been worn already, losing critical income for them. This is the same Louis Vuitton that burns unsold bags annually to keep their perceived value high. I asked to be contacted and for the store managers number, and was given her card. The number on the card however is the corporate number, and they could not assist me and directed me back to the store. I have yet to be contacted as well. Buyer beware.

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Veronica Guzman

I purchased a bag on Sunday and had an issue with it. I went yesterday to see wha could be done after customer service told me to go into the store closest to me. I was greeted and basically told the issue wasn’t their problem. I immediately asked to speak to the manager who told me the same thing and that I was lucky to even have the bag. When I said I wanted to return it I was denied. Worst service and this isn’t the first time despite multiple purchases. Won’t be going back to this store and likely won’t be shopping Louis Vuitton again.

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John Lindsey

It was not a luxurious experience at all! The customer service was terrible and the salespeople were not helpful at all! I went to the Gucci store right after and had an excellent experience! This store is not the typical Louis Vuitton experience like I've had before.

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Andy Kinsey

Absolutely outstanding staff and service. We couldn't have asked for a better experience. They were so helpful and even though we didn't get anything at the time we still felt like we were the most important people there. I highly recommend this location.

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Jessica Rivas

I'm not sure what's going on with all the bad reviews, I've been to this location multiple times, and just like all other Louie locations they were super friendly and polite. I ordered a purse that wasn't in stock with Karen and she was wonderful.

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raeleen brown

Even during the pandemic, the store’s directions were well instructed and the employees were helpful, as well as polite. I made a purchase with Ana who exuded nothing but a friendly personality and a great soul. If you ever go to this store to spoil yourself or others ask for Ana. You won’t regret it.

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