San Antonio, United States
2730 N Loop 1604 E
N/A
+1 2104906806
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Shawn was very informative and showed us what it meant to own a jacuzzi compared to what’s out there. He takes pride in what he does and takes great care of his buyers. Every question I asked even after buying the tub was answered promptly. Better yet we had a small issue with the front plate and once he realized it would be best if his tech came and took a look, he scheduled it and it was fixed the same day. Love our hot tub!
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Awesome from start to finish. I was coming in from out of town and needed a spa for a house I was redesigning. I contacted a few other companies and they were not helpful. Shawn, from Spa Crafters, helped by not only identifying a spa I needed, he arranged for delivery, followed up after a small repair was needed, checked back in with me and continues to help me keep it running smoothly. I'd recommend anyone use this company for getting into a spa. I also purchased a high quality grill from them and I'm very happy with everything. Made the outdoor space so good!
Recently purchased a Jacuzzi hot tub from Spa Crafters. After researching manufacturers and pricing, we felt that going with Jacuzzi was the best choice. We had heard from a few dealers about how long it may take to get one to our house, but Shawn made it happen quickly. We’re demanding consumers, but he worked with us to make us happy with our purchase. The couple minor hiccups were worked through quickly and Shawn and his team were extremely responsive, which is very important to us. Would definitely recommend Shawn and Spa Crafters to someone looking to purchase a spa.
Shawn knows his stuff. He has answered every question we have had since having our Jacuzzi delivered. Great communication and very accommodating.
THE #1 PLACE FOR ALL THINGS HOT TUB OR OUTDOORS. i visited several stores in the San Antonio and Austin area while trying to make my decision to buy my first hot tub. I am SO GLAD that I found SHAWN at Spa Crafters! Being a first-time buyer, I was overwhelmed with the number of brands and options, and prices! Shawn asked me, first-thing "What is your budget and goal?" and within 15 minutes we were doing real business! He put me in the right spa for my family and home at the right price! Amazing! The delivery was professional and prompt. These guys have been doing this forever now (40 years) and told me exactly how to fill my tub and balance my water and it came out perfect on the test strip 20 minutes after filling it and starting it up! I had a couple of minor questions and Shawn texted me right back with the answers! TAKE IT FROM ME, DO NOT SHOP ANYWHERE ELSE!
I really love these guys and if you're a military in any way and you need a hot tub for health reasons to help with pain they actually told us that you can get a doctor's note to help with not having to pay some of the taxes on a hot tub super friendly made every effort to get us a hot tub as quickly as possible since hots tubs are so hard to order right now due to a shortage in plastic. Mr Shun and his family if you're reading this you guys are awesome. See you in 3 weeks for filter cleaning.
Walked in to shop and bought. Salesperson was informed. No pressure and answered all our questions. After purchase owner walked up and told us more about the unit. I have called a few times being a new owner and everyone was very helpful. The install and quick orientation was easy. The service department (Shawn) has been very responsive. Highly recommend.
Excellent service team at the counter being very helpful ever time I had a question. Shawn was very professional in the purchase of our new Sundance Aspen model. Had Edward Sr Tech advisor to fix a outside bulb. He took time to explain the spa workings and highly recommend his expertise in every installation.
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