San Diego, United States
3355 Admiral Boland Way
N/A
+1 6197675700
This location is seriously understaffed. At noon on a Monday there were only two employees serving customers, in a lobby that has *ten* service counters. When I went in, there were eight people waiting to be served. When I left there were even more people in line. Potential customers were walking out the door to try the other rental services because they didn't want to wait. The employees I've interacted with have been great, always friendly and efficient. But whoever is in charge of staffing this location should be fired. There's plenty of people looking for jobs right now due to COVID. I wouldn't believe any claim that they can't find candidates to hire. Especially because of COVID, the company should be taking steps to ensure that customers aren't waiting in the lobby for half an hour. If half of the service counters were manned, there's plenty more than six feet between each employee. The understaffing just looks like management penny-pinching, and it's damaging their customer service. At an international airport, this is just ridiculously unprofessional.
like
Selection of updated cars. Cars are clean and well maintained mechanically. Airport center location that has shuttles available to and from the airport. Service is quick and thorough.
Our flight got in flight late so we just barely missed the midnight closing time. Generally we use hertz because if you give them your flight number and said flight runs late they'll make sure to leave someone there so you're not stranded in the middle of the night. That said I understand it was after hours, however the decent thing to do would be to send an email or leave a voicemail explaining that as it was past closing they'd be taking a day off of our reservation and we could pick up the rental the next day
When i returned the car, only the COVID disinfectant guy was there, and he said it would be a 30 minute wait before any other Hertz employee showed up to give me a receipt, etc. I filled the gas all the way, but they not only charged me for 2 gallons an hour later, but the price was more than 3 times what gas costs. I've been a Hertz Gold over 20 years, but they would not remove the charge. They deserve to be in bankruptcy.
I would rate lower but I have to give at least one undeserved star. They had already taken thier money from my acct and when we flew in from Denver on Christmas Eve we took the shuttle to the rental place. We were told we can't have a car we already paid for because we hadn't booked a flight flying out of San Diego? Why would we book a flight out of where we just returned to? We needed the car to get home! We got stranded in San Diego on Christmas Eve! It cost me another 100 to get home and start fighting to get my money back! Now I have been told I don't get my money back! So go ahead and pay for a car and see what happens! I thought Hertz was a good choice but I guess not! Don't lose your money!
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