San Francisco, United States
766 Valencia St
$$
+1 4153550773
N/A
DeliveryIn-store pick-upIn-store shopping
Repair services
Amazing store, my husband and I were looking for a new chef's knife and I was amazed at how helpful and knowledgable the staff was. We weren't even looking for anything too crazy, told them that we wanted to keep our budget around 130, and they still took the time to show us numerous options (probably a dozen different knives?) at and around that price point and walked us through all the differences between them. I honestly can't remember the last time I had a customer service experience this good. I will definitely be going back, and I can't recommend these guys highly enough!
like
Destroyed my knife. Just wanted my pocket knife sharpened and so the guy at counter quoted me 10-15 dollars. Was a little higher than what I wanted to pay but I said ok. Then he asked if I wanted the serrated part sharpened as well. I ask how much for that. And was quoted 15. 20mins later I get my knife and the serrated part was almost completely gone making it less effective at cutting than its previous dull state. The second picture is another pocket knife that has serrations like the one I took in until they destroyed it. The rest of the blade or what was left of it was only as sharp as when I brought it in now just missing nearly a 1/4 of material! Thanks for nothing. To top it off they left all the wet sanding gunk inside the knife and now my spring assist doesn't work and I'll have to take it apart and clean it myself since it's now all dried up in there. I would have been better off doing it myself using dry cement as my sanding stone!
Ordered a knife online i am in the uk ! Super happy with the knife! Came much quicker than had expected! Already thinking about ordering again!
After going down the rabbit hole of Japanese knives, Katy saved the day by offering to jump on a Zoom call to patiently and thoroughly help me pick out my first Santoku and wow am I happy with it. The customer service here is top notch and I can’t wait to add one more knife to my collection.
Knife fetishists and cooking geeks rejoice! Bernal Cutlery has moved and expanded to a size that feels entirely appropriate to the range and scope of their wares. It's such a joy to see a local niche store succeed to this extent. Come for the sharpening, leave fully educated and understanding why a 500 Japanese knife is absolutely worth it...
Deli
The best companies in the category 'Deli'