San Francisco, United States
495 Jackson St
N/A
+18444327747
This is the first time I am reviewing any vendor but felt that it was important to share my experience. The Black Tux has completely failed my wedding - the company has fulfillment issues, communications issues, and appears to lie to their customers. I placed an order for a simple blue suit - 240 in total cost, for a COVID-modified intimate wedding ceremony. Typically, the website states that I should get my suit to try on two weeks in advance. The date came and passed and I was never given a shipping order. I called the customer rep (with two weeks to go) and was guaranteed that I would get an order with rushed delivery and to expect the shipment by the next day. I was so happy that I even gave my customer service rep a 5-star review. Disappointingly, I received no tracking number and no order. I then chatted with two other representatives and had a call with another. Each time, I was fed an answer about "fulfillment issues" and promised a tracking order and overnight shipping. I asked if there were individual pieces that could be replaced and was given no response, just more (empty) promises. It is now four days before my event and there has still been NOTHING. I'm currently in the process of requesting a refund and procuring a suit by another means. I CANNOT begin to tell you how horrible this experience has been. Multiple reps have gone silent on me, I am rushing to find a replacement, and the experience has taken a mental toll. I'm an average sized-male who ordered a default blue suit - it is simply ridiculous that the company continues to lie to their customers.
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My husband used The Black Tux for his groom’s suit and groomsmen suits on our wedding day. He made an appointment at their San Francisco location to get fitted and look at the suit options in person. He had a wonderful experience and the staff helped him set up an online portal with his selections so his groomsmen could place their orders as well. All the guys had an easy experience entering in their measurements and paying for their rentals, and the suits arrived two weeks before the wedding day as advertised so they could try on and exchange any pieces that did not fit. The suits were great quality, breathable during our summertime outdoor wedding, and easy to return after the event with the box and prepaid shipping label. We are very pleased with our experience with The Black Tux!
Don’t use!! Added ridiculous stress to the wedding Ordered groomsman suits weeks ahead of time. 1 suit didn’t arrive until the day before the wedding. emailed and Called multiple times. Spent over an hour on hold. Absolute disaster. The worst.
The stylists were very good, patient and answered all my questions as this was my first tux rental. They made me look good and the process was very easy and comfortable. I was in and out in 30 minutes even as a walk in. I would advice to make a reservation before going there as it is even more convenient.
Showed up for my 10AM appt. No one was there. Customer service said someone was. Pictures of a dark store tell a different story. Just another tech influenced company with terrible customer service.
The suits fit me really nicely and at a reasonable price. A plus is that there is a storefront in the city where I live so I can book an appointment to see and try on the suit. Customer service was pleasant and easy when I had an unexpected tear in my rented shirt. Shipping was quick and on time. I looked like a million bucks at my wedding in the suit I rented. I would definitely recommend anybody wanting rental service!
All i can say is, this was the easiest way to fit your groomsmen for your wedding. Your Tux comes as a kit and in perfect condition. All you may want to do when receiving this, is have the tux pressed. No big deal either. When finished, box it up and return it with the FedEx return label. Happy Father of the Groom. :)
The Black Tux outfitted me and my groomsmen with awesome suits that helped us look almost as good as my bride and her bridesmaids. Easy to use website, tons of year-round and seasonal options no matter what your style, super helpful customer service (they sent me am entire 2nd 3-piece suit in 2 days so I could make sure I had the right fit on everything), and easy return process. As someone who wears a suit everyday I couldn't have been happier with my experience with The Black Tux, I definitely be a repeat customer!!!
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