San Marcos, United States
3016 TX-123
N/A
+1 5123963926
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
TERRIBLE CUSTOMER SERVICE!!! I've spent over 10k at this place on welding equipment. Its unbelievable how they treat their customers who willingly spend money their. From the very first day when I ordered my brand new welding machine. I felt like it was a chore for them to do it. You would of thought I asked them to jump off a bridge when I asked them to help load my brand new welding machine onto my pickup. Today drew the line for me. I brought in a oxygen bottle to get filled that i purchased from 3d welding. Don said he would not swap the bottle because it was customer owned!?.... But they sold me the bottle 1 month ago! How do you not a fill a bottle you sold? I ordered new decals for my welding machine that was recently painted on Friday. Don said he placed the order and they would call me when they came in, I never got a call back. Weeks went by and they blamed it on the phones not working but never ordered them in the first place. They never even offered to put the order in they just had an attitude about the whole deal and I'm done with them. I go above and beyond to make my customers happy and I expect the same from places i spend money. The lack of customer service is the worst. I've never met people who run a business with such bad attitudes in my life and I'm a welder... . I've started doing business with hoffmans welding and they are great! Outstanding people and the make you feel welcome when you walk in the door.
like
closed when says it’s open
Great customer service in my opinion. They offer CO2 tank refills instead of swaps, in case you've purchased a shiny new tank and would like to keep it.
Terrible customer service, I went in there for 4 50lb tanks of CO2, willing to open an account and pay whatever was needed and they treated me like it was a chore for them to do it. Not to mention they couldn't drop off to me 2 miles down the road because I don't have a truck. Don't waste your breath and go to Hoffmans down the road.
Owner of the company is incredibly rude and unpleasant. Too many other really good options locally than to have to do business with him
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