San Marcos, United States
1818 Ranch Rd 12
N/A
+1 5126829622
Wheelchair-accessible entrance
I don't usually write reviews, but I know how important reviews are for apartment management and prospects who are looking for a new apartment. My stay at Dakota Ranch has been great. I live in a one-bedroom and I am obsessed with my apartment. I went with an unfurnished apartment which can be hard to find in student living complexes. The location is fantastic, it's only about a 5 minute drive to campus; but you're still secluded and not near any high traffic areas. My favorite features that Dakota has is the 24 hour indoor/outdoor gym and the walking trail that is literally right outside of my apartment. I have not had one maintenance issues and anytime I call the office, the staff is always so nice. I recommend Dakota to anyone I meet who is looking for a new apartment because of my amazing experience that I've had. If you're looking for a nice apartment, with great amenities and a friendly staff, then I definitely recommend touring here!
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Okay First of all, the staff IS SO RUDE. Im talking snobby rude they do NOT care about you. When I moved into my apartment, it WAS NOT CLEANED PRIOR, and my tub was filthy and needs to be repaired and resurfaced. its now been 7 months since I've moved in for it STILL to not be fixed. I have put in at least 5 requests. I have a rental car right now and they DENIED me a temporary pass...? Like I don't pay 700 a month for the worst apartment I've ever stayed in, in my entire life. What am I supposed to do when I'm carrying groceries, and heavy items alone and have to walk half a mile to my apartment in the rain? I can't stand this place I am miserable living here. I have tried to ignore all the problems but the rude girls at the front who are very rude every single time I go in there I can't deal with this anymore. FOR THE LOVE OF GOD IT IS A TRAP. DO NOT LIVE HERE. All of the 'positive' reviews are fake. Everyone I know who lives here hates it. My dishwasher broke at one point and flooded my apartment, my carpet needs to be replaced, and the staff is very unhelpful.
I have been very happy with my stay here at Dakota Ranch. The staff has been very helpful, including maintenance. I am waiting for some \parts to be ordered\ for a maintenance request, so I will have to follow up or put in another. Other than that it's a quiet complex with nice people around. My appliances are nice and the bedroom is spacious. I wish they would do more things for the residents, we had snowcones last week, please do more of those things!! :) I will probably be renewing if everything continues smoothly.
The 300 non-refundable pet deposit is high and there is an additional monthly pet rent fee and then 100 refundable pet deposit. This is for only 1 pet. They are however, willing to work with you, in paying it off. This place is luxury living. Be prepared to pay for luxury. Look over the lease and make sure you understand everything and ask what if questions. Covid really impacted me financially and so I was stuck with the lease but my income changed significantly. The neighborhood is nice. It is gated and not too loud. Amenities are nice. Washer and dryer are nice to have included.
This complex is beautiful! And the staff is great! I spoke to Akela on the phone and she was amazing. She had a great attitude, was super helpful, and was very professional! She is the kind of employee who is a great ambassador for any company, because her positive attitude is a great indicator of the culture of the organization, and she makes sure she has taken care of all of the customers questions/needs before they walk away/hang up. That is the definition of GREAT CUSTOMER SERVICE! I would definitely recommend Dakota Ranch to any parents looking for a nice, safe, and secure complex for their young adult to stay while away at school; and I don't know how long Akela has been working there, but she was great and I would also highly recommend you have an employee like her train all of your new employees. That was an example of great customer service! Thank you Akela! And thank you Dakota Ranch! (That girl's a keeper!). ;)
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