Edgartown, United States
62 Winter St
N/A
+15086276070
RENTERS BEWARE! With great concern for our family’s health & safety given the ongoing global Covid-19 pandemic, we didn’t feel safe to vacation on MV this summer after booking in advance like we have done for more than 30 years on MV. I reached out to Wendy Tillman of Sandpiper Rentals to ask for a refund of our 5000 rental deposit and I was stunned when she informed me that Sandpiper would keep a significant portion of my deposit. She pointed me to a copy & paste section of legalese from their policy on refunds. While I understand how contracts and policies work, this type of cold position in the context of a global pandemic is tone deaf to compassion and the genuine fears people have about protecting their families. I wanted you all to be aware of how Sandpiper is handling their rentals during this time. Really quite surprising given the “we are here for you” customer-centric stand many other companies and businesses have taken during this time.
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Paula at Sandpiper provided everything needed to enjoy home away from home. From helping narrow down property choices to taking my call for what may have been silly questions, she helped to ensure that our trip went smoothly from start to finish.
We've been renting on MV for 9 years and this was our second time with Sandpiper. They are the best! The staff was always helpful and professional on the phone. We loved the welcome packet with maps, things to do, and gift certificate for golfing. The house was fantastic and we are booking with them for a third season. Overall a fantastic experience working with Melissa and the rests of the Sandpiper rental staff! Highly recommended!
Sandpiper Rentals made finding a rental house easy and pleasurable. What can be a stressful process was made very relaxing. The staff was always pleasant and helpful. I would definitely use Sandpiper Rentals again.
The experience with Sandpiper, was as ever, excellent. We have rented off and on for a decade and always enjoy working with the excellent staff. Paula Peters is competent and professional and makes the whole experience easy which is especially important for a restful vacation rental. Thanks to Sandpiper for being part of making our 2016 vacation memorable.
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