Santa Ana, United States
1 MacArthur Pl #800
N/A
+1 8004234544
I leased a NEW 2018 Mazda CX9 on April 1, 2018. They came Yokahama Geolander H/T P255/60R18 107H/GO56B. Currently approx 2 years later, 29,000 miles, the tires are bold. They are rated 70,000. I was sliding all over the road today in the rain. I got back to call Yokahama to see how they deal with this situation since I have 1 more year left on my lease. I was told by Alfred at their headquarters in Santa Ana that basically \Original\ tires that come on the cars from the dealers have no warranty. To me this means that someone is cheating the consumers. On the website they are rated 70,000 are they cheating and giving only 50% tread with their new cars? He basically didn't offer any answer other than what he read from script that new tires from dealers have no warranty!!! I asked several times but he said this was company policy. This makes me feel sick! To get this type of reply in today's economy is appalling. I would be out of business if i answered my customers like that. If this is true then I would never buy another Yokahama tire in my life and I will make sure to share this with everyone i know. I am so disappointed and find this disgraceful.
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Bought Yokohama at America Tires rated for a 60000 mile lasted 45 willing to give me 40 credit if I buy another Yokohama I'll buy Michelin from now on
Great place to work V friendly people
Just amazing !
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