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Mike Thompson's RV Super Store

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Santa Fe Springs, United States

mikethompson.com
RV dealer· RV supply store· Trailer repair shop· RV repair shop· Trailer dealer

Mike Thompson's RV Super Store Reviews | Rating 3.7 out of 5 stars (4 reviews)

Mike Thompson's RV Super Store is located in Santa Fe Springs, United States on 13940 Firestone Blvd. Mike Thompson's RV Super Store is rated 3.7 out of 5 in the category rv dealer in United States.

Address

13940 Firestone Blvd

Phone

+1 5629210955

Service options

DeliveryIn-store shopping

Offerings

Oil changeRepair services

Open hours

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R

ryan foults

Make sure you price check any of their out the door prices with other dealers in the area. They told me the best they could do was X, I checked with five other dealers within 400 miles they were all 12,000 cheaper. I know everyone is trying to make money, I just believe there’s a fine line between making an honest deal and giving somebody the shaft. Good luck.

F

Fcs S

Don’t buy your trailer here. First off our 2021Eclipse Iconic trailer was promised to be ready in October but we didn’t get it until December. Ok fine. Then we go camping in 114 degree weather and the metal sheets expand and get bent. THIS IS A NEW TRAILER WHY IS THIS HAPPENING? Took it in to service department and we later get a call that warranty won’t cover it, take it to the manufacturer, because they need to completely strip all the metal sheets. So we had to go back to Mike Thompson RV to pick it up and bring it back home because there manufacturer Iconic wouldn’t answer! Left them 4 messages and no call back. Finally I call again and speak to Thomas and I take it in 8/2020. I had been calling to get a progress update and it wasn’t ready but on 10/15/2020 I finally get a call to pick it up it’s ready. Husband took the day off, gets there and they had done nothing to it! Thomas in service department specifically told me they had stripped it and put all the new metal sheets. My husband spoke to manager “Jarum” and manager apologized and promised to get It done in a week. Let’s see if he cares and takes pride in his work. I called and left a message for Jeff at the Mike Thompson in Santa Fe Spring, just so they are aware of what was going on and the type of service they have over at their manufacturer ........never got a call back. Oh I also left a message for HR at Iconic.....never got a call back. Service it horrible just like the quality of their trailers. These trailers are not made properly, the stove was not installed properly, decal stickers were missing,but I don’t care for the stickers so that’s fine, there’s scratches on the decals they covered up with black glob, the jacks don’t work properly, scratches on cabinets they also tried to cover up. I REGRET trading in my Motorhome for this trailer.... New customers take your time and inspect your trailer and do not be embarrassed to point out the many defects in the trailer.

M

Marcos Arroyo

We purchased a 2020 trailer from this location on New Years of 2021. The sales team did their job and finance was smooth. It's the post purchase customer service that needs attention from the leadership team. Our first trailer service took place on 2/6/2021 and thanks to Carlton Koontz (Service Advisor), we won't be visiting this place again. He's unprofessional and doesn't understand that service and sales are part of one umbrella being Mike Thompson's. He made it clear that they were different divisions/departments and he would not attempt or authorize a 40 scissor jack repair. I spent 25k at your dealership...really?

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Josias Huang

11/16/2020 3 Star got my RV trailer on this date , my reason of less star due to found some issue on my Gas Tank looks like is leaking and the tech wo did mount this regulator broke the screw . 2nd issue i had my directv portable satellite installed and did work because it got shorted on coax cable it's look like tech issue who did the wiring . 3rd issue when i look underneath i see tiny wiring is cut im not sure if that wire is intended to be disconnected, i will address this to Mike Thompson and we will see what they gonna say , will update soon if they deserve more star . 10/30/20 4 star when i did my visit , they don't have much selection , we end up buying one yesterday, i see a lot of negative comments here but my friend buy his rv here long time ago and they got good service , will see, i hope i will have good experience too . I Don't have any issue , so far im happy for what they told me , i can get the RV trailer in two weeks . I will update my review soon .

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