Santa Monica, United States
2202 Wilshire Blvd
N/A
+13102649000
I was looking up the address and saw negative reviews. I went there and found the place clean and organized. Staff and the doctor were both friendly. This place is really busy but my wait time was less than 5 minuets. Overall a 4 to 5 star.
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Fantastic service. They went above and beyond. Shelley was very responsive and accommodating to move my schedule up sooner. Insurance company tried to persuade me to go somewhere else for my MRI. I am very glad that I have chosen this place. Parking was extremely easy and convenient also. A
This place is awful. Be warned. I hardly ever write negative Yelp reviews but Tower St John's Imaging is dreadful. Clinically - our ultra-sound technician spoke poor English, misspelt annotations and to top it off, got her left and right mixed-up on the ultra-sound. Worse was to follow. My insurance paid the bill but Tower St John's Imaging kept billing personally for the same amount. I phoned and even faxed over the explanation of benefit. They ignored my correspondence and passed the 'bill' onto a debt-collecting agency. What kind of way unprofessional is this to run a medial service?! An APPALLING place. My advice: use another imaging service.
Staff is very rude, places you on hold for over 30 minutes then disconnects suddenly. Staff hangs up on you after berating and yelling at you when you are trying to ask questions. A staff member named DINA literally yelled at me from the top of her lungs and hung up on me three times after I was trying to confirm an MRI appointment and to speak to the MRI technician. Her response was \I'm going to call the owners of the facility and tell them to never allow you to come back here again because you've called back three times while we are slammed\ Then she hung up on me. I was stunned. The reason I had to call back is because DINA continued to hang up on me, yelled at me, left me with no answers to my health concerns and kept placing me on hold for over 30 minutes. Poor poor poor facility. Avoid at all costs. This review is from my personal experience and my valid personal opinion, which anyone doing research should take strongly.
I have been going here for years for my mammograms. About to schedule my next one and saw all these negative reviews. Hard to understand. I have had nothing but superior service since I started there. This includes the receptionist; the technician and the scheduler. I have had no problems ever, 5 stars from me.
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