Santa Rosa, United States
2845 Corby Ave
N/A
+1 7075459255
In-store shopping
Car hireCar washOil changeRepair services
Great customer service. The guy at the parts counter went above and beyond to get me the parts and information that I needed.
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I understand they're trying to sell cars and I get the fact that it's very tough business. But I've been Lexus owners for six years now and unfortunately my salesperson is no longer there or he's out due to C19. I will not own or lease a lexus again. I lost a new car deal for 13 more a month and the sales person or his boss would not change his mind. They made me feel that I'm begging for a car and my current Lexus car that I bought from them 3 years ago, is not a worthy car. Well I'm not asking for a handout, I can afford a new car, but it's always in the delivery on how a person say things. Too bad.
A huge thank you to Andrew Ruminson, service manager, who went over and above regular customer service to help me with my car issue. He personally followed my service and made sure everything was done in a speedy, efficient manner. Fantastic service from a very helpful, knowledgeable employee. He made sure every question was answered and the right solution was found quickly. I can't thank you enough, Lauren D.
Way better experience than with Lexus of Marin. Freeman Lexus employees were all exceptionally nice to me, quick and organized, and my car looked fantastic when I got it back. Plus it only took an hour. Night and day from the other dealership. They are now my go-to for my Lexus IS maintenance.
I've only had to get my oil changed and tune-up done so far, car has been in really good shape. Freeman has a nice waiting area, coffee, cookies, popcorn, bottle water, and sodas available. They also offer a loaner if you need so you don't really need to wait there at all.
My new Service Advisor Calli was awesome! Very personable & professional. I was very well taken care of... & they're dog friendly! I had an excellent experience @ Freman Lexus
Parts department is always helpful and pleasant to deal with.
This is the best dealership both to buy a new or previously owned car like I did back in 2013. I bought an ES330 and had it for 7 years with only routine maintenance and sold it this year with 220,000 miles and still going strong! I wanted an AWD and knew that Lexus and this Service Department would be the way to go. The RX350 is a fantastic vehicle. And the Lexus Service Department under the direction of Andrew, and the Service Advisors I have had the pleasure to work with, (Paul and Alex) have been nothing short of Amazing! You could not get a better Service Team! Without any hesitation to recommend Freeman Lexus - both in sales and most importantly in their A Service Department.
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