Santa Rosa, United States
3500 N Laughlin Rd #100
N/A
+1 7078242560
Like Andrew Mauchley, my son is also a union electrician with the local 551. He is 25, but knows a high quality product. When I asked him what he needed for Christmas this year he knew exactly what - Occidental Leather's Electricians Tool Belt. I promptly ordered, and was *happy* to. I shop local, and could not have been more delighted to fulfill his obvious educated request. He knew he would be receiving a quality tool belt that would last him his entire career. When the package arrived, like two days after I ordered it, I did not open it to inspect, I wanted to be surprised. When my son opened this gift, it was literally the most beautiful piece of craftsmanship I think I have ever seen. We could not have been more impressed with the workmanship, quality, leather, stitching etc. He is SO excited to sport these fine fine bags, and I was happy to support our local creators, and a young man who appreciates a well crafted item in his efforts to pursue his own goals while working with his hands. Thank you for making such an exquisite handmade product - I look forward to watching them age with my son! Kim Finale
like
Overall, the company seems to really care about their costumers receiving their shipments. Unfortunately, the company decided to take away the autonomy of their consumers by not allowing them to make their own decisions on whether or not they want a signature to be required when getting the shipment. I work full time and can not afford to take a day off just to sign for a package. I called the company to give them my consent to remove the restriction and was told they have no power to do so. It’s extremely frustrating. So if your package is over 300 you will need a signature in order to receive it. Otherwise the package will get sent back to the sender. I will most likely not do business with this company again because of how frustrating my entire experience has been.
In today's online market I would think that returning an incorrect order would be simple. I accidentally ordered the 2535 suspended bag system mistakenly taking it for the 2500 vest in the picture. The second I opened the box and realized my mistake. Unfortunately they don't work with people and I was told no exchanges. The suspension system is not suitable for short people and now I'm stuck with a piece of garbage I can't use.
I’ve been in construction for 15 years, currently a union electrician for the IBEW local 551. I got my first pair of Occidental tool bags over a decade ago. I transitioned to their tool vest about 4 years ago because of health issues. From the first day of wearing the vest I knew it was a great choice. I had an minor issue with it 4 years later (now) and casually contacted them to see if they had a solution. They went out of their way to ensure I was a happy construction worker. I was already going to support them for life, they make great products, and are local, patronizing local businesses is an upmost priority for me as a consumer. Susan Alberts their Sales Manager is a Saint, a true asset, and a great communicator. Susan, along with Occidental Leather is great local business to support! Thank You Susan, Thank You #occidentalleather @occidentalleather
Great company to work with!
Deli
The best companies in the category 'Deli'