San Leandro, United States
14138 Washington Ave
N/A
+1 5102152010
Top quality products. Excellent customer service. Willing to help with 30 year old equipment as if it was bought yesterday. Extremely high quality construction. And now they’re the same company as pelagic so they literally can’t be beat!! Suzy in customer service is beyond helpful. Such nice folks. Couldn’t be happier. Monitor windvane installed on a 1970 Wauquiez centurion 32 in San Diego.
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I purchased my Monitor at the 2005 \Strictly Sail\ boat show and have been noting but impressed by its performance and that of the company over the past 13 years. This past year, we made a five month cruise up the Inside passage and back down the coast to California. The monitor functioned impeccably and saved us from some very tedious hand steering in difficult weather especially over the last eight days. Before the trip, I contacted Scanmar about obtaining some parts in case we should need them. An extremely knowledgeable associate, Susy, came out to our boat and went through every conceivable scenario we might encounter and provided the extra parts we might have needed. We used none of them as the Monitor worked flawlessly. I give Scanmar my highest marks for their product and support.
Awesome company to deal with. They take care of their customers. Will be doing business again.
My first experience with Scanmar began in 2014 with the purchase of a new (at least to me) sailboat. Mounted on the stern was a Monitor Wind Vane self-steering system, a system I had no clue how to use or how to repair. A series of phone calls later, you can always talk to just the right person, and I was up and running. Suzy diagnosed the needed repair parts for my 40 year old wind vane and provided plenty of technical advice. I've experienced that same level of exceptional service every time I have contacted Scanmar regarding a new product or resolving a problem. I will always remember being anchored off a small island in Maine and working with Mike over the phone to fix an issue with a Pelagic Autopilot. He diagnosed the problem quickly and I received a replacement module in a couple of days. Scanmar is the perfect combination of smart, dedicated sailors and a line of great sailing products. You can't ask for more than that.
I have purchased a Monitor wind vane and a Pelagic autopilot from Scanmar, both great products. But what is really out of this world is their fantastic customer service. It is the gold standard for dealing with and helping customers!
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