Scottsdale, United States
7124 E 5th Ave
$$
N/A
Thought the guy behind the counter was less than helpful and rude! Asked a simple question and didn’t get an answer! I mean when somebody says what’s your favorite coffee flavor and you say well we have these is not very helpful! Get some customer service skills!
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Yikes, they have constructed a dystopic environment with all sorts of ugly barriers, rules, and warning signs creating a fearful and creepy experience. It feels like you're going into a hospital. There are many other Scottsdale coffee shops to choose from not pushing fear and overt virtue signalling. Very sad to take this one off my list.
Awful customer service experience: If I'm paying 8 for a latte, I expect the customer service to be up-to-par. Every simple question I asked the barista, he made it seem like I was a burden. There was no line out the door or backed up with customers, so I'm not sure why he was so rude, frankly. During a time where small businesses are under water, I will be sure to patronize another small business who treats their customers with dignity and respect. We went to Sweet Dee's the other day and had stellar service, learn from them.
Great coffee roaster. They have some really great single origin beans to go. Yes, you will pay more than whatever you are getting at Safeway, but especially right now, why not support an awesome local business and treat yourself to better coffee at home, since you're stuck there anyway? If you are venturing out for your coffee, however, Cartel still has you covered -- at this location (haven't been to others during the pandemic), they are limiting the number of parties that can come inside to order at a time, to keep everyone safe and the economy open. Thanks for taking care, Cartel team! Stay safe, and keep roasting that killer coffee!
Some of the best coffee you will ever taste. I can understand why Cartel has won so many awards for their coffee. It truly is an unique product. After living abroad for many years it was nice to find a Coffee Shop that produces a high quality product. You have to try this coffee!
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