Scottsdale, United States
7111 E 5th Ave #A
$
+1 4808748066
N/A
I've worn a Citizen Echo Drive that I bought back in 2009 every day, in every type of weather, on three continents; doing everything while wearing it from going to work to baking to exploring the Philippines and North America on my motorcycle to enduring blizzards in northern Alberta and more. I had seen the watch the night my father died but didn't get it then; instead I found it at a store on Bangor, Maine a few months later and bought it then. Over years the watch took a lot of abuse and was very scratched up. For a brief time during the pandemic I lost the watch while caring for an ailing friend before she died. For about two months I couldn't find it and had given up thinking I'd ever wear it again. The thought of replacing the watch depressed me because even the same model is not the same watch and in my heart I would know it. My friend's mother arrived and cleared out her house and I mentioned the missing watch. To my surprise he found it and I was able to wear it again and felt complete again. The only thing that bothered me was the scratches. Last week a customer of mine introduced me to GemTime in old town Scottsdale, Arizona, USA, and when I showed them my watch they immediately said they could fix it by replacing the crystal. I didn't know the glass was called that, but it is. They quoted me a fair price and in a few days they brought the face and numbers on my watch back to their original clarity. They were very good about communicating over the phone and also had to do additional work by replacing the gasket. I am extremely happy with Gem Time and the work they did. Thank you. I highly recommend them.
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I LOVE these guys. My mom recently asked if I could figure out how to repair two of her watches (which she’s had for 30 years). I found GemTime on google and could not be happier with my experience! Both times I visited, they were able to assist right away. Not only were the repair costs MORE than fair, but they expedited the repairs and were absolutely AMAZING to work with. I cannot recommend this business enough!
Very friendly and genuine jeweler. My wife and I thought we needed to get the prongs tightened on her wedding ring, but instead of simply agreeing and charging us money for the service the owner gave an honest assessment and said the prongs were perfectly fine. It was very refreshing to see such character in an industry where it’s pretty easy to rip people off, so we will definitely be going back.
Pleasent and knowledgeable folks. My experience in the store was 6/5 stars but google only lets me go up to 5 stars. They had me in and out in a timely manner with full consultation to help me find the perfect product at the perfect price point! 10/10 do recommend to others.
What a fantastic experience! I brought two Rolex Submariner watches in for service. One I've had for over 25 years. The clasp was broken and it was looking really beat-up. The second needed links added to the band. I had dropped off the watches around noon and was amazed to receive a call from the wonderful girl at the front desk later that day telling me that they were ready. Of course I thought, there's no way they could do a quality job so quickly. Same day??!! Well, I was wrong. My 25 year old watch looked absolutely like brand new. I'm extremely particular and when I say it looks brand new, it looks like brand new. PERFECT. The polishing is perfect, the brushed areas are perfect, the clasp looks and functions like new, it sparkles like the new watches in their case. John even set the correct time, checked the fit on my wrist, and fixed the sticking crown for free! The second watch was completed, clean, and back in the box like it had never been opened. The total cost for everything was around 150 which I think is an absolute bargain. There's been very few times throughout my 50 years that I've received such service. Bravo GemTime, a job VERY well done!!
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