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Massage Envy

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Scottsdale, United States

massageenvy.com
Massage spa· Aromatherapy service· Facial spa· Reflexologist· Skin care clinic· Sports massage therapist· Massage therapist

Massage Envy Reviews | Rating 4 out of 5 stars (5 reviews)

Massage Envy is located in Scottsdale, United States on 14350 N 87th St Ste 200. Massage Envy is rated 4 out of 5 in the category massage spa in United States.

Address

14350 N 87th St Ste 200

Phone

+1 4804812445

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

N/A

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Amber Phillips

I want to start off by saying that my Massage Therapists were amazing, and probably under paid. That being said the CM at my 'home' location is beyond rude and unprofessional. I called and emailed to resolve the issue that I had. She either lacks reading comprehension or compassion, or both really. She kept repeating herself over and over, saying that she was right- when she wasn't understanding what I was saying. When asked if I could speak to the Franchise Owner, we were told that was not possible. When asked if there was anyone above her I could speak to, she told me there was no one above her except the franchise owner who I couldn't contact. I called another ME location and they said that wasn't true. They attempted to get the information for me, and they wouldn't give them the information. The other location gave me corporates number. I attempted to contact corporate. I never got ahold of anyone and no one returned my voicemail. I am trying to cancel mine and my husbands accounts and now my email is sitting in QUEUE probably not going to be processed. I want to be done with this.

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Gretchen Kuntz Vaught

The body work professionals are great. The receptionists are pleasant and helpful. My issue is that I can't quit my membership, in spite of THREE attempts! They are still charging my account. There is no email listed for the franchise location I visited, so I researched deep into the corporate site to find one. Hopefully I'll hear back from someone. Meanwhile, I have my bank stopping payment to this merchant AND I'm sending a letter (old school much?!) to the location and to the corporate office. So disappointing. I wanted to like \ME\---the whole membership concept, the products, etc. I'm giving it two stars because the massages were actually fantastic. The LMT I saw is the best in town.

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Al Enlow

My wife was a paying member of the Coppell, Texas Massage Envy (ME) for over eight (8) years. She paid ME over 6,000 plus gratuities to the therapists. Well, at our senior citizen age, she developed a health issue that prevented her from getting the services she had paid for covering 11 months or 715 paid with NO services received. We attempted to negotiate a compromise to get my wife the 11 massages she had paid for. This attempted compromise was not acceptable to ME Coppell. The manager at ME Coppell wanted my wife to continue to pay OR freeze her membership and receive NO services for 6 months. This manager resigned soon after giving us their decision. The ME Coppell manager told my wife and I, in a face to face meeting, that they really do NOT have customers who stay with ME for 8 years. So, there you have it, ME does not care - they just want to keep charging your credit card - get your money! To h___ with long term customers!

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Chloe-Shanice B

I signed up for a membership because I was convinced it would be a good investment. I work 12 hour shifts in a hospital and also have kids. So I unfortunately went almost a year without using my membership. So I canceled it. They gave me less than 2 months to use 13 unused services. I Asked if I could transfer it to a family member and they told me no. So only was able to go once and get a massage and a facial. And I was told once it canceled that was it. Massage envy states to be a company that focuses on making me feel better, relax and leave feeling refreshed and relaxed and at this point I see this company cares absolutely nothing about customers. No extension no anything. Under no circumstances. So God forbid you were in the hospital sick for a month then they don’t care. So my money went into cooperates bank account and I’m just here unsatisfied. The staff I can say were nice but the actual company does not care. Thanks for taking 600 from a hard working person.

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Raphael David

Buyer Beware!! I got injured by Massage Envy because they use dangerous stretching techniques. The therapist stretched so hard on my hands & wrists that my ligaments were torn. - Please see the photos of my hands below Now I have nerve damage in my thumbs & fingers which causes me considerable chronic pain. I tried talking to the owners but they kept interrupting me and insisting that their methods are perfectly safe. Not once did they ever apologize for what they did. I will never go back there. I will never let a massage therapist work on my hands again. What a terrible experience and what an awful therapist. Terrible! Just Terrible! Update - 07.29.2017 - I'm stuck in a splint with multiple trips to the hand clinic. Doctor says it'll take months to heal. Plus i'm still wearing a brace on the other hand due to nerve damage from the same massage. All because Massage Envy hires poorly trained therapists and uses dangerous stretching techniques. Beware of this place. Do not visit Massage Envy. Do not let them stretch you. Update - 10.26.2017 - It has been over 4 months, and my thumb still doesn't work right because of massage envy's dangerous massage techniques. The pain is still the same! Massage Envy never even bothered to pay for my medical bills, and I still can't get the proper care for my hands because I can't afford certain procedures on my own. Massage Envy has really hurt me, financially & physically. Do not visit this place! Beware! Stay away. Don't let them hurt you. Update - 1.12.2018 - It has been nearly 7 months and my hands are still wounded! What an awful place! Spare yourself the pain and never get a massage here!

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