Pensacola, United States
711 S Palafox St
$$
+18504334319
N/A
Great charter boat! Did a two tank dive with them, and it was a great experience. They even made us hot dogs and homemade ice cream on the boat. By far the best charter boat I have been on. I will come back again.
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Went in for air fills. Good shop, good people. Great local knowledge. Will definitely go back if I'm in the area again.
Captain Gene, his wife Cathy, and deck hand Chris provided an exemplary service while taking the group on board several miles out. The trip out was easy, and it was not rough. The dive down had a guideline provided by deck hand, and allowed for a smooth descent and ascent. Their hospitality after the first dive included food and drink (hotdogs fruits water and ice cream.) Chris was looking out for all the divers, and helped prevent potential safety issues those less experienced, and really helped me understand how to be much safer while diving. The trip back was equally as smooth despite rougher conditions going in, and the experience overall was a great one.
I would never repeat a trip with the Scuba Shack. I talked with Eileen and then Gene about a dive trip. I explained several times that I was diving with my son and daughter and that we were inexperienced and were looking for a dive master on board that could assist us. Both assured me that we would have adequate assistance and that they could accommodate our group of six - three divers and three non-divers. I paid 700 total for our group. When we arrived, I was surprised to find out that we would be with a class that was making its certification dives. The boat was so full that we could not place our second tank in the rack-it had to be stored on the floor of the cabin. When it was time to dive, we did not even have enough room to do our safety check on each others gear. My son got in the water first, then me. We dive as a group of three, but my daughter was not even in the water before Gene starts yelling at my son to descend. I have to grab him and pull him back up and wait for may daughter, all the while Gene is yelling at us to descend because we are "holding up his divers." When diving with my two children, safety is my number one concern, and we always do a short safety huddle after getting in the water and before descending, and I was very up front about us being inexperienced divers. Then after we descended, Gene had to complain about us to all of his students. Did he not know that our three non-divers were there listening? Then when we made our second dive he felt the need to criticize us again to his students. We paid a lot of money for this trip and received very poor service and in my opinion a total disregard for the safety of our dive party.
This is an old mom and pop dive shop, the workers are so friendly and helpful. I am really glad I gave them my business.
Great Staff in the shop and Great Crew on the Wet Dream. CAPT Gene does a mean hot dog on the grill for your Surface Interval, Ms Cathy makes homemade cookies and hand cranked Ice Cream on board. And Chris is a Fantastic Instructor/Dive Master/Dive Guide
Thank you for a great day of diving. We enjoyed all on the boat.I along with Brandon & Michael had a tremendous time. I apologize I got sick multiple times but I would do it all over again for the sites I saw. I had a great experience for my first salt water dive. You will see me again next year if not sooner.
Excellent experience with the Scuba Shack. Very helpful and professional staff from shop to the dives. Had a great time diving the Pete Tide and Sylvia with Liz and Alex. I would definitely recommend diving with the Scuba Shack and will be back again.
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