Seattle, United States
534 Broadway E
N/A
+1 2062070610
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
Purchased 3 pairs of glasses from this company in September of 2020 and was charged in full for all 3. They delivered 2 of the 3 within a reasonable amount of time, but 1 pair has been ordered and lost now 2x. All I've been asking for is my money back, which they said they would do on 12/22/20, but I've yet to receive a call back or a refund and it's now a month later. I've never had such a horrible experience dealing with another company in my life, and I'm not the type that enjoys writing these reviews, at all. But, I'm at the end of my rope and extremely upset and frustrated with how I've been treated. I've been a customer for years, but It goes without saying that I won't be going back and plan to look into legal action to get my money back.
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The doctor was fine, but the business is horrendous. They gave me a trial pair of contacts and I wanted to buy a box. That’s all I wanted. I have called and been put on endless holds, told to leave callback numbers and never been called back, left voicemail messages that have gone unanswered. I stopped by in person and was asked to stand outside in the rain (I left). Weeks passed like this. Finally I snuck in at closing time one Saturday to ask for a printout of my prescription, having no interest in giving them any money, relieved to be rid of them. Alas, the contact prescription they printed for me cannot be filled, as the contact section is missing the requisite sizing info. I just wanted some contacts, man.
Hour Eyes Optical does not give me any comfort that it is taking sufficient precautions and safety measures during the pandemic or that it is a professionally run place. The woman at the desk left her mask off and started talking to me across the room without the mask on. A disheveled looking man was guarding entry to the door. Washington State requires customer-facing employees to wear masks and Hour Eyes Optical itself requires customers to have masks on. The doctor was, however, professional. Regardless, we are living through an extraordinary period with the pandemic and I do not recommend this place unless it takes better safety precautions and is run more professionally.
TERRIBLE, TERRIBLE, TERRIBLE. The place is a complete mess! Went there a couple of months ago to get new glasses. The first time, the doctor messed up with my prescription and had to wait for them to fix it. Went back to add the anti-glare feature to my glasses, dropped them off, a month went by, they wouldn't return my calls. Saw them in person, the place was a complete mess, completely disorganized, the woman wasn't able to find my glasses, another week went by, and after many calls, the woman, told me the lab \lost\ my glasses (this happened at the end of November) it's now 1/8/2021 - I still don't have my glasses, won't pick up the phone, tried to go in yesterday around 4pm (when they are supposed to close at 6pm) it was closed already. At this point, I don't know if I will ever get my glasses back. - DON'T GO THERE PLEASE!
This is by far the worst optometrist experience I’ve ever had. I showed up on time for my appointment and eye examination was extremely rushed - I still don’t think my contacts were measured correctly but I refuse to go back. The doctor at one point told me I would have to come back for a contacts examination, even though that was the reason for my visit, and when I refused, he said “wait here”. A few minutes later, he brings out some guy from the back room who told me up front “this is my first day teaching someone how to use contacts”. Then, proceeds to terribly explain how to insert contacts. When I asked for a mirror he said “you don’t need one”. We’re just getting started! It took MONTHS to get my glasses and contacts. The worst part was they made it seem like it was my fault. “You know, everything’s slow right now”. Ok... it’s one thing to expect a delay - but I was told my order was being “tracked” and it would arrive “within two days” almost every week for months. No one here knows what they’re doing. They’re rude and disrespectful and unprofessional and they waste your time. Avoid at all costs.
Deli
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Wheelchair-accessible entranceWheelchair-accessible toilet