Seattle, United States
8501 Roosevelt Way NE
N/A
+12066725350
Having a project during the pandemic was not easy and we had on our hands a half finished work. Then we met the team at Leblanc flooring and everything went smooth. We were greatly supported and advised on options. Timing and quality of work were right on point. Floors throughout the house and kitchen counters are beautiful and the value of our house went way up. Only good things to say about the communication and the willing to understand our views and wishes and adding smart suggestions.
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I chose Leblanc as most of the reviews were good. I needed the floor leveled, and the floor installed, stained and finished. The leveling, and installation went great. However, the man they said \was the best\ cut corners and scratched the floor beyond anything you could imagine. He also did not stain it right so it looked like a zebra. I fussed, and had them redo it. He stained it again after sanding it again, and it was too light, and not the color I had chosen. He argued for 20 minutes with me, and then put another coat on. After it dried, it still looked horrible, not the right color, and I could see the scratches. Leblanc said it looked better and I should be happy. I hate it and have had two different contractors in, and both are appalled at the work. I was right, as the color is medium brown, not spice brown, as I ordered, and the scratches could have been made to look not so noticeable, but it would have taken half a day and they did not want to spend an extra half day to make it right. So, I am considering that a lesson, albeit a 9000 one, as I am having it taken out, replaced, and totally redone, correctly.
LeBlanc recently refinished our wood floors and the entire experience has been phenomenal. I cannot recommend this team enough. They responded quickly to my request for a free estimate and had the quote back to me a few days after. Kevin, Derek, Reinaldo- everyone we interacted with was friendly, communicated clearly and timely, and went above and beyond to make sure we got the beautiful floors we now have. Reinaldo came on the date agreed, and even finished a day early. He was professional and respectful of our space, cleaned up everything diligently, and his attention to detail shows in the quality of work. Derek was patient and responsive to our questions throughout the process, easy to get ahold of, and overall wonderful to work with. Kevin hires great people and this company as a whole takes great pride in the work they do. We will use LeBlanc again in the future. Highly recommend!
Our experience with LeBlanc was a complete nightmare. I regret hiring them every day of my life or every time I go to the rooms where we installed their floors. We had a horrible experience that I can't recommend to anyone. I wish I could upload a video to show how the floor moves and makes noise. We had to complain SO MUCH in order for them to come and fix part of the project. They took shortcuts to do the work and that caused so many problems. I could find the same floor online for so much cheaper but I thought I was doing a good thing by hiring someone local and knowledgeable about floors. I was wrong. I ended up having to call the floor manufacturer to figure out how to install the floor properly. LeBlanc was just a guy with a store that would hire some third party workers to install floors they sold. They did not have enough experience, they took shortcuts to do the job as fast and cheap as possible and we suffered the consequences of all that. A lot of time, headaches and money invested in a floor that we deeply hate. I would give them 0 stars if I could. It was a complete nightmare that I can't recommend to anyone.
Do yourself a big favor and go visit the local neighborhood small business of LeBlanc. They'll take wonderful, friendly care of you.
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