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Mountain Safety Research

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Seattle, United States

msrgear.com
Consumer Goods· Manufacturer

Mountain Safety Research Reviews | Rating 3.8 out of 5 stars (5 reviews)

Mountain Safety Research is located in Seattle, United States on 3800 1st Ave S. Mountain Safety Research is rated 3.8 out of 5 in the category consumer goods in United States. NZ Mountain Safety Council is a national organisation promoting safety in outdoor adventure activities. We set standards, offer training, distribute resources, and advocate publicly so more New Zealanders can enjoy the bush and mountains safely.,NZ Mountain Safety Council is a national organisation promoting safety in outdoor adventure activities. We set standards, offer training, distribute resources, and advocate publicly so more New Zealanders can enjoy the bush and mountains safely.

Address

3800 1st Ave S

Phone

+1 2065059500

Company size

11-50 employees

Headquarters

Seattle, WA

Open hours

...
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G

GiOn Pam

The MSR Titan kettle does NOT have a tight fitting lid as advertised. It either falls off into whatever you are heating/cooking or when you are pouring boiling water. It is a serious design flaw and could cause injuries if you are not careful. There have been numerous other reviews that speak of this same issue so why hasn’t this design flaw been addressed by MSR and fixed? While we love the lightweight kettle, we would not recommend it for this reason and may return it to MEC when we are next in Vancouver. This has been a major disappointment for us as we do love MSR products. There was also a sticker on the side of the kettle as part of its packaging which when removed left an ugly mark. Oh and the handles heat up so you have to wear gloves when handling the kettle.

R

Ryan Davis

I love this company, they fixed my broken tent pole for free and hooked me up with new stakes, also free. All was done faster than I could use their bathroom. Do you want a customer for life? Because that's how you get a customer for life!

F

Francois Asselin

Fantastic snowshoes (MSR Ascent) 5 stars Customer service, shipping, being truthful, following through on commitments, total failure. 0 stars

M

Marina Martins

We bought the MSR Whisperlite International for our long term travel through South America. After using the stove for only 6 months, it got clogged although we were cleaning it regularly according to the manual. It was impossible to pull out the cable of the fuel line even with pliers. When we contacted support we walked through the cleaning procedure with them once more and made a video of the non working stove for them. Then they asked us to go to a international dealer to figure out the problem. In Brazil there was none and we were in Northeast Brazil. So 3000 miles/5000km air distance and 8 months cooking with wood and with alcohol in a can later (!!!) in Lima (Peru), the dealer wouldn't even touch the stove, didn't have spare parts and said he's only selling the stuff. Calling MSR they told me they would contact the dealers to see what they can do! Now it's 3 days later, the dealer did NOT receive a call or an e-mail and the company's on holidays! We're stuck in a big city, which sucks if you're an overlander and our visa is expiring soon! The stove still has 2 years of guarantee and it just helps nothing! So I recommend to buy another's company's stove if you want quality and support!

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Yra Ponyatkin

I went to your Seattle Cascade Designs Inc office in Seattle. I entered to the office where someone immediately asked if I need help. I explained the issue I had with my stove, and the employee took me outside to show me the repair shop. There, he explained my issue to a repairman, and my issue was fixed within 3 short minutes. I must say, WOW. That was the best customer experience in my life!

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