Alexandria, United States
2514 Richmond Hwy
N/A
+17035483311
We have a commercial storage unit at this location. The Staff helped answered many questions, the site is very clean with a very friendly staff. The staff helped answer many questions and had make our job easier by making recommendations and offering quick solutions to problems. The experience is better than we expected. We do always make recommendations to our clients. The experience is better than we expected. We trust them to our self and our clients.
like
Easy process , friendly staff, and good value for the money so close inside the beltway. All the paperwork can be done over email/online. Check-in was easy and staff very helpful. Would recommend.
Dropped in to pickup some packing supplies today and was pleasantly pleased to see that there were a variety of packing options competitively priced. Very professional and courteous management on site. I’d recommend anyone. I will continue to make purchases often!
The people that work for Self Storage Plus are always very pleasant, which is why I'm giving them 1 star. The company itself, though, is enough to make me never use them again. Their policy is to literally call and email you every single day your payment is late. I have my bank mail checks to the company, so when USPS was running slow, not only did I have to pay the late fees but I got constant calls asking me when the check would arrive (as if that were a question I could answer). There is no pro rating. I planned to move out this month but couldn't because of inclement weather. I now have to pay for an additional full month for the extra 1 day that I need. And finally, they increase rates much faster than all other companies. I've had two increases in the last three months. Again, the people I talk to from the front desk are always pleasant. But I'll never use them again.
I was on the property helping my friend. We was moving a heavy tv. We was on the third floor and we needed a push cart. Margaret was cleaning. She saw us struggling. She stop what she was doing and told me she will being us a push cart. She went downstairs to bring us a cart. I thought that was very nice of her. Super great customer service.
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