Concord, United States
1170 Burnett Ave Suite J
N/A
+1 9254006661
The staff at Senior Helpers, led by the caring and kind Jenny, are truly amazing. They have been an amazing help and valuable source of education about how to deal with dementia in a loved one. Every interaction I've had with their staff they have shown themselves to be professional, caring, and thoughtful. If you have a loved one who needs care that you aren't in a position to provide, I have no hesitation in recommending Senior Helpers. Thank you so much Senior Helpers!
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They were so helpful and kind with my Mother. Helped her memory issues with interactive puzzles, games, and conversations. Kept me up to date with any changes in her moods, eating, etc. Helped me to be able to focus on my responsibilities because I knew she was in good hands. They were perfect for keeping my Mom in her own home, a place that was familiar to her. Made her last couple of years the best. Thanks
When dealing with seniors, you would think customer service over the phone would be paramount. While they are very responsive to last minute needs,they are not friendly over the phone if you need to change nurses or have concerns about the level of care. I find if I am putting my senior in their hands(and paying top dollar), you should make me feel good about it and be accomidating and friendly to me over the phone and in person. If the phone manner is not good-even from the owners, can I assume your nurses and follow up care will be? Bedside manner needs some work. Great at last minute requests but prickly about making adjustments. Quality of resources-iffy.
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