Setauket- East Setauket, United States
384 Mark Tree Rd
N/A
+1 6316899063
Wheelchair-accessible car park
I love Parisi, but the people they work with....So if you like to be treated poorly when you have a problem, this is the place for you. Horrible customer service, or lack there of I should say. I have not used my membership in months because my daughter took a break from training at Parisi speed school. I would work out while she trained. So I figured I would cancel the membership since I was told it was a month to month members ship. Well call and speak to a nice young lady, she says sorry, no you are locked into 12 months or pay a 150 cancellation fee. What.... So she says hold on I will get someone for you. The person Allie answered the phone annoyed. I started to explain my concern and she starts to talk over me stating " listen, you signed a 12 month contract, I have it here." So I said my conversation with the other manager( who I find out later is a salesman) was not the case. So I attempt to ask if we can do something, and she states " this is a legal document, that's it." When I attempt to speak she speaks over me saying she can send me the contract( this by the way was her ever response, about 10 more times through out the rest of our conversation). I attempt to say is there something we can do, she responds about the contract, but ever time it try to speak she gets nastier about it... I said I couldn't believe you talk to people like this, is this what you want me to tell people about this gym, and her response it" I don't care what you tell anyone".... I was like WOW, its the 1980's all over again at the gyms... I start to say that all her competition does month to month and she of course can only say you signed a contract, its a legal document, there nothing you can do... Shame it is a nice enough gym and I would have signed back up when my daughter started training again. Now I will go out of my way to let everyone know the way the treat people. Allie should never be a manager and be allowed to represent a business...
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Trainers are awesome at Parisi. My kids have been going for years and have greatly benefited. The training program is top notch for athletes of all ages.
They have helped my son tremendously! He loves training there and loves his instructors!
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