Severna Park, United States
965 Baltimore Annapolis Blvd
N/A
+1 8883538878
Expert service. Quick and reliable. I had small problem with my elevator intermittently not working. I called RCM, spoke with Kathy who set up a service call 2 hours later. The techs, I believe Sean and Zach, ran up and down the stairs until they diagnosed the problem. One faulty switch needed replacement and a few days later everything was fixed and it works like a charm. Anyone familiar with Annapolis area construction knows a home built by Guy Pilli is top of the line. He only uses the best. In fact, my home was completed almost 18 years ago and I continue to use the same A/C-Heat, Electricians, Plumbers, irrigation, and other companies were here during construction. That says a lot about quality and longevity. RCM fits right in there with these other companies. I highly recommend them.
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Would highly recommend RCM Elevators. From planning through construction we had excellent service. Elevator looks and runs great!! Thank you Tom and Angel
Sean and Zack installed an incline platform lift in my house. They were the consummate professionals the two days they were here. They went right to work, respected my home and my family, and didn’t waste time. The lift worked perfectly from the start. I was impressed by how clean they worked and how tidy they left their workspace. Don’t take this the wrong way guys, but I hope I don’t see you again for a long time. The lift works great, so I don’t think I will.
Had a problem with our elevator. Called the main office and within a very short time they had their technician Glen Rhoades out to our home on the Eastern Shore. He was very professional, thorough and fixed the problem in a very short time. This happened during COVID-19 and he had shoe covers and a mask, which I appreciated, while working in our home.
We first met the team at RCM when an elevator manufacturer recommended them to inspect the 34 elevators in our community in connection with a recall. Eventually they installed several new or upgraded elevators in the community, completed the inspections and are in the process of installing a supplemental device recommended by the manufacturer. I wouldn't be surprised if they are retained by others in our community to service their elevators annually. They are responsive and very pleasant to work with, especially Angel who is their manager, does the scheduling and was on-site for all the inspections. Their team just finished installing the supplemental device in my elevator and were timely, efficient and friendly. In addition to Angel, I've now met and dealt with Tom, Sean, Zack, Glen and Jake, all of whom share similar professional qualities. I look forward to continue working with them.
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