Dallas, United States
13355 Noel Rd #1100
N/A
+1 9726380812
Wheelchair-accessible entrance
I called and left a message for Alan @ Shade Works to call me back about a project for our back patio three weeks ago. Took him over a week to return my call. Once he did, we confirmed a meeting date & time with him over the phone. This week, on Monday, I received a call from his office asking me if I wanted to push back the meeting due to potential rain, which I declined and said we can still meet inside the house or under our covered patio to discuss our project. The lady who called me agreed and we kept the meeting on the calendar. The appointment was for 1pm today (Wednesday), for which I just received a call from Alan saying he wasn't paying attention to the time and hasn't left his house and it would be nearly an hour before he could be at my house. There is a clear lack of professionalism and customer service with this small company. I cannot recommend working with them. *reply to Alan's response to my review* While I appreciate Alan's response, the reality is he had multiple opportunities to handle each future interaction with professionalism and customer service in mind. His first opportunity was after the untimely returned call to try and give him our business. His second opportunity was after his office tried to reschedule and both parties agreed to keep the time/date of the meeting. This isn't about being \perfect\. This is about just doing what you say you're going to do. It wasn't just yesterday that was in question, but a culmination of events over the past 3 weeks that defined your actions. Don't try to boil it down to simply one miss of the clock for today's meeting.
like
The company provides excellent sales, service, product and installation. We are extremely happy with the courteous and responsive customer service all around. We give our highest recommendation.
We used Shade Works of Texas for shades on both of our porches and couldn't be happier! They are very professional and responded quickly to our quote request. I would highly recommend them! !
We used Shadeworks for our outdoor patio. They are wonderful. The sales person was very responsive and they had the best price around. The installation guys were prompt and professional. The shades are a great addition. We love them.
great experience. Its been almost 2 years and it was a great investment! Would definitely use them again!
Deli
The best companies in the category 'Deli'