Shawnee, United States
6443 Vista Dr
N/A
+1 9132213357
We called Patriot this morning after receiving a recommendation from friends. It has been right around 0 degrees or below for a couple of days and after we had a rolling power outage yesterday, our heater failed to work. Woke up to 45 degrees in the house this morning. Called Patriot at 10am and they arrived before 11am. The techs, Mike and Cody, were the best. Very professional, wore masks and shoe covers, were very pleasant (despite it being 5 degrees and snowy). They took care of our problem and fixed our heat within an hour. I was very surprised at how affordable the process was...feared the worst and got the best! We will definitely use and recommend Patriot Heating & AC for any heating and cooling needs. Plus they are locally owned here in Shawnee!
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I woke up to my house being 52 degrees during one of the coldest seasons we’ve had in a very long time. Quickly realized my furnace was no longer working. Checked Angie’s List and called a couple Heating and Air repair places that stated 24 hour service. After leaving 2 messages and never receiving a call, I called Patriot. Left the same message as I had on the other recordings and within a couple of minutes I received a call from Jake, owner of Patriot Heating and AC. This was around 600 am and by 715, he was at my house and ready to diagnose the problem. It didn’t take him long to discover my unit was in need of replacement. 21 years old.... I guess it was time. He quickly got to work, had a new unit installed with a new thermostat, cleaned up any mess he had made and was finished by 1100. Bottom line.... he made our unfortunate, unexpected problem a priority and literally came to our rescue. His kindness, attention to detail and professionalism was better than I have ever experienced before. I even got a follow up message later that evening just to make sure all was going well! If you’re in need of anything heating and air, I’d definitely recommend Patriot! Not only do I want to publicly thank Jake for taking care of us on that day, but I also want to thank him for his service, as he is also a veteran!
Jake was very responsive and professional when estimating our HVAC replacement job. Jake answered all of my wife's questions about the quality of the system and was thorough in his explanations. He and his crew were punctual and efficient during the installation, which occurred before the extreme cold snap in Feb 2021. Our system has been functioning well since installation. We are pleased with the service we received and look forward to working with them, and recommending them, in the future.
Everyone we dealt with at Patriot were extremely professional with excellent people skills and customer service. They were 100% on point with every aspect of the job. We'd highly recommend Patriot to anyone in need of heating or AC work.
Jake & his crew recently installed a new furnace at my home and our experience was wonderful. Jake personally took the time to go over some important details, including issues found during the installation, and made sure I understood all options available before his team proceeded with the installation. The technicians were courteous and thorough.
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