Shorewood, United States
1 SW Frontage Rd
N/A
+1 7792304906
DeliveryIn-store shopping
Car hireOil changeRepair services
Received extremely poor service from the service department. Ray was the representative I spoke with and I wanted to return parts I had previously purchased. Ray became irate and upset stating there is a 20% restocking fee. I stated I understood and wanted to express I purchased them October 2020 and did not received them to my body shop as of December 2020 and I provided my receipt to Ray. I explained there was a possible misunderstanding while delivering parts and I just wanted a refund at this point as I no longer needed the parts. Ray was very upset and advised they tried to deliver them twice and was visibly agitated and chucked the receipt towards me. I then requested to speak to a manager as Ray was acting in a very aggressive manner. Manager Bill came and as I was explaining all I wanted to do was obtain a refund and understood the 20% restocking fee, representative Ray was walking aggressively towards me and manager Bill had to hold him back. I was in disbelief of what was happening and decided to process my refund with the cashier. I left the property as soon as possible as I did not feel safe as manager Bill did not care of this behavior. I have never encountered this type of poor service for a major establishment. Will not be conducting business with them any further. Contacted management and spoke with Patrick advised of behavior happening in his establishment.
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Good boys in here. Service and sales. The finance guy JP is a good chap too.
Tyson Motors is a great place to deal with. They aren't pushy and just want you to be happy with the vehicle you get. Thanks to Tim G and sales manager Aaron for making a great deal for us on our Jeep Grand Cherokee!
The most unfriendly car dealerships around. I came in for oil change and unfriendly guy says sorry, there are no times available. He then tells me to make an appointment and I say ok. He proceeds to tell me to walk up front and make one. When I made an issue of this he then has a unfriendly girl at the counter give me an appointment for December 23! For a simple oil change. They sure want you to buy a jeep from them but good luck getting service. I just drove to Naperville Jeep which is further but conveniently took me right in.
I greatly recommend Tyson Motor Corporation if you are in the market for a new vehicle. From start to finish, the team at Tyson Motor Corporation was a pleasure to work with. Kaitlyn was my 1st point of contact. She listened to the criteria of my search (model, price range, etc.) and invested a week's time exchanging emails, texts and phone conversations with me. Andy (salesperson) maintained the high level of customer service Kaitlyn provided. Adam (sales manager) and Jim (GM) provided the terms that my family was comfortable with. JP (finance director) closed the deal in record time. Shout out to the porter who prepped the car for me to take home and the 2 gentlemen who drove my other car back to LG. It is refreshing to work with a group of people who are transparent and can communicate at a high level. Thank you Tyson Motor!
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