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Heart of the Mountain Pet Resort

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Show Low, United States

heartofthemtn.com
Pet boarding servicePet care· Pet boarding service· Pet care

Heart of the Mountain Pet Resort Reviews | Rating 4.6 out of 5 stars (5 reviews)

Heart of the Mountain Pet Resort is located in Show Low, United States on 7881 White Mountain Lake Rd. Heart of the Mountain Pet Resort is rated 4.6 out of 5 in the category pet boarding servicepet care in United States.

Address

7881 White Mountain Lake Rd

Phone

+1 9285374988

Accessibility

Wheelchair-accessible entrance

Open hours

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John Lowther

Got to facility with our dog and found out didn't take credit cards. Pulled our dog out of kennel immediately and Steve said since your dog got my kennel dirty technically I can charge you for the day. We said ok fine he said he wouldn't though. Had us sign the drop off sheet anyway I thought that wasn't necessary since our dog wasn't boarding that day and I questioned it myself as possibly being under handed but said wouldn't charge us which he shouldn't since he provided no service to us. Suggestion to business if isn't already stated on website.... Let your customers know cash only so they don't waste their time going to your place to drop off their dog and possibly having their trip ruined. We should have asked too but should be on website if isn't already!! Also be courteous and professional!!! If a customer changes their mind DON'T threaten to charge them and be mean because they are paying you and may not want to return if you want to act unprofessional after all they are choosing you and don't have to choose you!!! Bad way of doing business!!! Ended up not boarding dog with them especially after way he acted and will not return in the future.

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Noneya AZ

Had a dearly beloved member of our family cremated here. Very reasonable for a large dog for individual cremarion and we received his ashes in a nice walnut box. All within a few days. Very impressed with their service during this terrible, unexpected time.

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Donna Birch

We were very pleased with this kennel. They took very good care of our Lola. Very clean and Steve has a passion for the dogs. I trust our pets with them. We would definitely use them again

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Jolynn Wood

I am not rating the facility just my interaction with Steve. I called to board our husky and while I was confirming the pick up time I needed to be there or choose to book an extra night since we would be traveling home that evening. He let me know that “let me tell you how I run this place and if you’re not back by 11 you pay for an extra day and that’s how it is”. I am fine paying for an extra night because I knew I wouldn’t be able to make it back by 11. And once he told they closed at 6 that I would need the extra night because I knew there was a possibility I wouldn’t make it back by that time either. He was rude and assumed he knew what I was asking before I even stated my question. No thanks we will board at a facility that can communicate with respect.

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Cheryl Gower

Took excellent care of my dogs.

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