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Sierra Adventures / Activities Reno Tahoe, LLC

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Reno, United States

wildsierra.com
Bicycle rental service· Canoe & kayak rental service· Raft trip outfitter· Snowboard shop· Sporting goods store· Tour agency· Bicycle store· Fishing charter· Rock climbing· Snowmobile rental service

Sierra Adventures / Activities Reno Tahoe, LLC Reviews | Rating 3.5 out of 5 stars (8 reviews)

Sierra Adventures / Activities Reno Tahoe, LLC is located in Reno, United States on 11 N Sierra St #101. Sierra Adventures / Activities Reno Tahoe, LLC is rated 3.5 out of 5 in the category bicycle rental service in United States.

Address

11 N Sierra St #101

Phone

+1 7753238928

Accessibility

Wheelchair-accessible entrance

Open hours

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Ruby Ponce

We took the Snowmobile tour. I’m 64 and enjoyed the hell out of it. So much FUN! We were picked up at the casino and driven an hour to the tour starting point. Tour lasted about 2 1/2 hours. They also provided snacks & beverages for the trip back to hotel. The staff was courteous. Our tour guide was patient with the first-timers, but was very skilled & non-beginners would find it challenging. He was friendly & generous with his smile. I would so recommend this trip.

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Brian H

So I was in Tahoe for 5 days. Booked a dog sledding tour which allowed me to pick that day or the next that I wanted to do a tour. Had to pay 40 up front via pay pal to reserve . We did not get a call until the second day in late afternoon . Owner was rude saying we would just get a voucher that is good up to next year. This is a scam artist ! I was told he would refund my 40. He did not . He first was arguing saying it would just be a voucher as if we live here in Tahoe. He also argued saying we should have booked 7 days in advance. If that was the case why did it allow me to pick the dates I chose . Also if it was a professional business they would have contacted me immediatly to let me know to give me an option for my money back or another adventure . They are very hard to reach over the phone . I left several voicemails to get any type of information. Do not book here!

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Tina Mirabito

WILL TAKE YOUR MONEY. They took my money and we never got to use their service while we were in Reno. After MULTIPLE calls and voicemails left a very rude man told me he would provide a refund (after he argued with me about it) in a WEEK because they were "so busy" It's been a month and a half and NO refund. I've emailed them multiple times and can no longer leave them a voicemail (THEY NEVER ANSWER THEIR PHONE) bc their inbox is full. I think this business is a scam and I wouldn't recommend giving them your money

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J C

I called and emailed for information on a particular tour. It took several days to get a response, ok, fine, not a big deal. But the guy I spoke with, Jim? Was incredibly rude and unprofessional. He had a huge attitude, was condescending and I had a difficult time getting information. If I am going to entertain paying over 600 dollars for less than an hour long experience, I fully expect much better customer service, ample details of what I am getting for the money and some sort of obvious appreciation for possible future business support. Maybe I am the crazy one. I will not do business with this company after my one and only phone call. My money is better spent elsewhere.

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Prisma Renteria

Totally recommend it!! I went with a group of friends and we had a BLAST!!

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michael frost

Overall, a great experience. There were some hiccups in contact and being able to discuss options for tours and rentals but once that was completed everything went better than we could have hoped. Our guide Tim was friendly and professional with an eye on safety that was reassuring. We got a briefing on kayaking and safety before getting in the water, instructions on the water on techniques and routing through rapids, and periodic check ins and reassurance throughout the tour. My daughter and I had a great time and I recommend this company to any visitors to Reno with the caveat that you leave plenty of time to make contact with them prior to arrival in town as apparently they don't have a dedicated and separate shop staff and guide staff . This results in lag time for communication when the guides are out.

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Terry Ross

We were 15 min early for our 10:00 appt as we were told an upon arrival at 9:45 they told us we'd be going at 11 and were told by the owner "oh well". We had a group of 4 for the tubing. At 11 they took us to our drop off point. I asked how long it takes to get to the destination and was told 2hrs. We were given the most rancid smelling life vests and helmets which mine had a big break in the back. We arrived back with tubes n equipment at the 2hr mark to not have anyone there for 45minutes. We couldn't just leave the stuff unattended as they take your debit card, not just the number but your card and said we'd be charged for any missing equipment....200 for a tube. One of the most unprofessional businesses I've ever dealt with. The tubing was fun, but next time I'll drive to Tahoe City for a good experience all the way around

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Will Brock

Had a great time today doing a last minute kayak trip. Had a group of six.....three experienced and three not. They made sure everyone was comfortable with equipment and Tim (our guide) stayed with us the whole time and showed us the best lines in the river. Got to hang out with Tim and the owner after the trip...and they were genuinely some cool dudes to hang with. The river isn’t crazy....but a good relaxing ride with some good rapids at the end. Looking forward to coming back and doing the ATV and clay shooting trip. Would recommend.

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