Silver Spring, United States
8727 Colesville Rd
N/A
+13019633500
The swim instructor was actually excellent, and my daughter loved the classes, but BSS management was a nightmare. Classes were canceled more often than not (we only had three of the first seven classes), the makeup policy was extremely unfriendly, BSS kept charging my credit card for additional classes, and it was difficult to get them to return my phone calls. When my daughter graduated to the next class, they didn't have any times available that worked for us (10:30am on a Tuesday isn't going to cut it for working parents). Such a terrible experience and really disappointing for my daughter
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The 2 stars are for the instructors, which are great but the management is horrible. Classes have frequently been canceled with no notification and rescheduling a make up is difficult with few/no slots available for weekend classes that work for working families. When my child was advanced to the next level, there were no slots available so was placed on the waitlist. After weeks and repeated calling back to check on status, I discover that they had been moving other kids off the waitlist behind us since for some reason they thought we were a ew\ student and not an advancing one. We finally got a spot but a less desirable time due to the mix up but now I'm regretting continuing with BSS due to the poor mngt. The fact that my child really likes his instructor is the only thing that keeps us here for now but I'm not sure how much more mis-management I'll be able to put up with.
I really didn’t want to write this review , because they are teaching kids very well and we removed our kid from the class because of crazy schedule . However they charged us 2x and we called to cancel and get a refund before beginning of The first class from The following month. That was a month ago , we even spoke to literally every employee and didn’t find a solution for our refund for almost a month , they are all saying that they need to talk to the owner and will get back to us ... they never do... we wanted to enroll our kid again from next year but because of this unpleasant experience I don’t think that will happen...
Website will not allow interaction without a CC #. Gender of children under 24 months is requested, why? Phone number does not work. \Family name\ is presumed. Gender of person enrolling child is presumed to be \mother\. I just lost 10 minutes of my life for nothing.
High turnover in instructors. Though most are good.
Deli
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