Sioux Falls, United States
2221 E Rice St
N/A
+16056796954
Worst service I've had from a sanitation service. They didn't completely empty my cans for 3 straight weeks. I emailed them about it and was told if I leave the cans out they would come pick them up. After 3 days of the cans sitting at the end of my drive, I followed up with another email. I was then told it would be an additional 45 for the pickup or I could bag the excess and just pay 5 per bag on the next scheduled visit. What BS that I have to pay for their mistakes. Found another service that was easy to contact, offered better services and cheaper (plus first month was free)!. Since I had just paid for the next period just before the end of the last month, I indicated I'm fully expecting a full refund and they agreed on the phone, but I'm pretty sure I'm going to have to contact my credit card company to dispute the charges.
like
The worst customer service. We must have had a driver change as we are constantly getting up charged when not just. Contact and always get will investigate and get back to you. Nobody ever calls back. When I call back in there is no record of my previous communications. Don’t give these people access to a card. You will be constantly fighting odd charges. We will be changing providers. Nearly everyone on my block has switched providers. Now I know why!
Everything has been great. I especially like how you let customers know well ahead of time if pickup dates change because of holidays or weather.
They charge 40 to pick up your bins after the end of your service. Fine, I totally get it. Plan on another 30 in administrative fees and taxes and you end up paying for the cost of another billing cycle. I can't understand an 11 fuel charge for a one time stop to pick up your bins. I'm so glad I'm done with this company.
Charged my fiancee 140 TWICE. he's called them a couple times and they're \working on refunding it\. It's been a month.
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