Snellville, United States
1830 Scenic Hwy N #130
$$
+1 7707364834
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Rating 4 stars instead of 5 because none of the employees answered the phone before I came in. However, all employees were wearing their masks correctly when I went in, and I felt safe the entire time inside of the store. I was in and out thanks to the helpful and courteous employees!
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I've never had a bad experience at this location always great service and awesome people... Tonight though, all of that went away, when my money was turned down. There was a sign at the front door at 7pm that said will be back in 5 minutes definitely was not 5 minutes. After the young female opened the door she walked around as I'd I a daze, I walked up to the counter and asked to buy a game. She proceeded to lift up papers, walks in circles she walked to the back and than lifted more papers just tell me she doesn't have the keys, and that management took her key. How are you supposed to sell games when management takes the keys. Terrible Management
Was looking for a rare, discontinued item and according to Gamestop.com, they had a copy here. The time was 8:58 pm, just before close, but I figured I could call and ask them to hold it for 24 hours so I could pick it up tomorrow when they opened. Tried calling but there was no answer and the way GameStop has their automated service set up, the system basically hangs up on you after a certain number of rings. Well, surely the employees aren’t so lazy as to not pick up the phone despite it being so late. The store was technically still open and even at my work, which is also retail, I at least have the courtesy and basic human decency of picking up the phone and letting the customer know that we are closed and will open at a certain hour. Nope, tried calling several more times and they just let it ring. I stopped calling at 9:05 after 10 attempts, I know they are closed but it doesn’t take much time or effort to answer a phone and see why someone is calling. This is basically just employees being lazy and not wanting to deal with customers at closing time so they simply ignore the phone. Perhaps if they don’t want to do their jobs, they shouldn’t be allowed to continue having them?
Great location and my son love it because he always get what he wants at this location. And the employees are amazing. They are very nice and kind and very helpful whenever you needed help. Great personality as well. Over all they all have a great customer service that's the reason why I love this location. Great job guys.
Honestly, as a gamer and as somebody who's grown up with gamestop, they've become a greedy place, don't buy from game stop, you're better off getting digital copies or going to buy offline, and never sell your stuff here.
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