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Georgia Urology

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Snellville, United States

gaurology.com
Urologist· Medical office

Georgia Urology Reviews | Rating 3.1 out of 5 stars (5 reviews)

Georgia Urology is located in Snellville, United States on 1700 Tree Ln #420. Georgia Urology is rated 3.1 out of 5 in the category urologist in United States.

Address

1700 Tree Ln #420

Phone

+1 7709799427

Service options

Online care

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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LB Reviews

This review is from my personal experience with this urologist, who has been practicing here since 1995. During two office visits he took his time and explained everything. This was a serious illness, tests should be back in 48 hours and someone will call with results as soon as they come in. His demeanor was that of a caring professional and knowledgeable man. Unfortunately it ended there. No followup whatsoever. Not once was a call received after test results came back, even after leaving several messages inquiring when the results would be read. The answer was always the same - you’ll get a call whenever he reads the results, or the best we can do is try to message him. Was told if results come in after hours the on call physician would be in touch. Six days later it turns out the only way to get test results, which showed immediate treatment at the hospital was necessary, was to make another appointment! It would have been great to see them on patient portal but wait! Diagnosis, test results, medications, office visit notes, etc., aren’t uploaded to patient portal unless you log in and request they be uploaded. Even then all you get is a daily health record with blank fields. Why have a portal when you don’t use it? When you have a serious condition that will become life threatening without treatment and a doctor tells you someone will call right away when the results come in, you expect a call. When being treated at the hospital the expectation is for a complete set of orders to be sent to the hospital. In this case orders were incomplete, and the hospital staff had to call numerous times to get them. The utter lack of communication and especially no follow up make it absolutely impossible for me to recommend this practice.

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Vicki VanHorn

On line check in was great. Only 2 others in wait room. We got right in! The staff was super friendly ( very upbeat & personable) we actually enjoyed laughing with each of them ! We were made to feel right at home. We will continue to go back to this office !! P.S. lots of parking !! No gates, or parking tickets. Thanks Everyone !!

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Lorraine Hudgins

Thank you to all the nurses, receptionists, schedulers and Dr. Stark for helping me find a new doctor. You treated me as if I were your only patient. You welcomed me with open arms— you don’t know how much that meant to me. You are a well put-together group of professionals.

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Nancy Ramey

The office staff (appointments, scheduling, billing) of Georgia Urology have the worst customer service. They just don't care. And the wait time on the phone is unacceptable. I have had to call numerous times to make an appointment. It is virtually impossible to get a real person to answer. It's always press 1, press 2, press 4, etc. My average wait time on their phone system is 30 minutes and then all you get is voicemail. Then you don't get a call back and have to leave messages again the next day. They don't have a patient portal so a person can at least email their questions/concerns. And checking in online takes about 10 minutes because you have to go through numerous pages and answer questions for each check-in. Dr. Sherlag, however, is excellent. But his incompetent, inefficient, and uncaring staff will stop us from returning to that practice. None of them smile :(

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Ron Lingg

Outstanding and professional service by all members of the office staff. I have had Dr. Sherlag be my primary Urology care Doctor for more than 15 years, including the time of my life that included prostrate cancer, successfully addressed. Highly recommend his medical practice.

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