Malvern, United States
1400 E Page Ave
N/A
+1 8559273474
Decided to order Dish, placed the order, set up a installation time and date. Technician showed up and told me he did not have a tall enough ladder. So we rescheduled for today between 8-12 am. No one showed up, we called Southern Star and they proceeded to tell me we had been rescheduled for Saturday, Sep 19. They also told me that I had requested the change, which was BS. After 4 or 5 calls being bounced around I finally was told that someone named Jerry (supervisor)? had made the change. I was also told that the technician that was supposed to come this morning did not have a long enough ladder and that why itwas rescheduled. Seems like this is a company that is at the least incompetent in their service orders or just does not care when a customer is inconvenienced since they are the only installer for Dish. As of 2:30 we have no call back to discuss the next appointment. May still decide to cancel altogether is this is the type of service provided from the start.
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The lady on the phone has a very real attitude problem. I'll never use their service. Too bad I did not get her name. She gave me an attitude just because she had to repeat herself.
Terrible company to deal with.. unfortunately it's the only one in Arkansas that dish uses so you have no choice and they know it. One installer left broken wires trash and empty soda bottles all over the yard..another one drilled a hole in the side of the house..riped underpinning and didn't put it back. Recently had scheduled a appt a week ahead of time for service repair and waited till 1pm and called only to be told they had overbooked and no one would be coming. If I wouldn't have called we would still be waiting on them to show up. Called to make a complaint and was told very rude that \she would make a note\. They know they are the only choice and use it to their advantage.
We had a technician come to our home on a Friday, he did not have a tall enough ladder for the install, so we rescheduled for the following Sunday. We were told two techs with the appropriate size ladder would arrive between 8am-12pm. Sat at home all day and they NEVER showed up. Called to see what the problem was and the call center said there was no way they could contact the technician or local office. So long story short, they just don’t show up if they don’t feel like it I guess?!
They don't show up on time, they don't answer there phones, waste of time altogether, and if you order dish in central Arkansas, you too get to deal with these jack offs.
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