Southfield, United States
3000 Town Center #22
N/A
+12483585330
I will never use this business again! I had to repeatedly ask for receipts to be emailed as I was designated to make payments on the behalf of others. Due to the pandemic not improving we decided to cancel the trip as we were travelling outside of the country with children and someone with pre existing health concerns (We planned last year and thought things would be better now). Once cancelled I did not hear from our travel agent Linda for days to know if the trip was successfully cancelled or when we should expect a refund etc. I had to reach out to her and once we finally spoke she told me that the trip was cancelled and we would not receive our deposits. How unethical and unprofessional to not make a client aware of this before cancelling. My family and I lost over 1,300 in deposits. Not to mention there was NO written verbiage in our contract or emails that stated deposits will be forfeited due to cancellation. Which I mentioned to Linda. We also had insurance by the way. I also asked why was I not informed that there would be a loss prior to cancelling the trip. All I received was an apology of miscommunication. There can be no miscommunication if there is NO communication!! I feel this was very low level service for someone who claims to have been in the business for over 20 years. I feel there is a bit of shady business here and I recommend you look elsewhere.
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Makes traveling alot easier
David and Angela with Cadillac Travel has helped me with multiple trips, and have always provided me with great service and advice. They have saved me hours of reserch by doing it for me. Thanks for the help guys!
If I could leave no stars I would. The company does not want to issue a full refund, but instead would like me to leave a credit for future travel when in fact I have no intentions on EVER booking with this company again. Communication has been poor and it is ridiculous that I would need to constantly reach out to my travel agent about a refund when they should be openly communicating with me. THE worst experience and I will not be recommending to anyone.
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