Southlake, United States
201 Watermere Dr
N/A
+18174821340
My 84year old Mother stayed here for a week after a total knee replacement. It was a beautiful well kept facility, the physical therapy was good and the food they served was tasty but the level of nursing care was terrible. My Mother was transferred to this facility at night and it was a ghost town. It was 30minutes before we saw a nurse. It was frightening. There are just not enough nurses at night to adequately care for all the patients. It is dangerous. The daytime is not much better. I cannot tell you how many requests went unanswered. I was desperate to get my Mother out of there. It broke my heart knowing some people were there long term. I even had to help a poor old woman that was stuck in a corner in the hallway unable to move her wheelchair backwards.....no telling how long she had been there. I think the nurses should at the very minimum check on each persons room every hour.
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The community is very friendly and caring.
My grandma stayed here after a hip surgery. She also has some dementia and they were so patient with her. She received amazing therapy and my grandma loved her nurses. When we left, she was hugging everybody's necks. She was able to return to her assisted living apartment and enjoy all the things she did before!!
My Mom had great therapy here & was much stronger when she left. All the employees were very nice & friendly. They tried very hard to please her as best they could.
Good people with caring hearts. There are a lot of places to take your love ones, but this one stands head and shoulders above the rest.
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