Southlake, United States
2221 E Southlake Blvd Ste 340
$$
+1 8008801077
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
My experience at this location was better than any previous experience at any other phone store! I was offered tremendous help in choosing the right phone plan, adding more lines to the plan, and clearing up any confusion with billing. Joe was a very welcoming employee that made the experience all the better by making the time spent setting things up feel less tedious than previous interactions. I highly recommend going to this location if you need any help or have any questions about the plans or accessories.
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Great experience at Verizon today, I went in for just a charger for my phone and walked out with a new phone for my wife's birthday / Valentines present. The staff was awesome, answered all my questions, set me up on line for a better deal, and he even set up the phone for me. I will use the location for phone service for now on. Thanks Verizon!!
Picked up a phone case here and had some help getting my new phone activated. I got there early afternoon with no appointment and was told there'd be about a 25-30 minute wait. After over 45 minutes I went back up to the door and there were still people waiting before me. I was upset but made an appointment to come back later. Once I got home I got a call from one of the employees inside apologizing for the wait and said he would try to help me with what I needed remotely. It took a few hours but he was able to get everything taken care of while I went about my day. Thank you so much Joe for taking time out of your day to make a situation right. He was beyond courteous and helpful. He is the perfect example of great customer service.
Simply put, the manager is standoffish and does not seem to care about helping customers resolve problems. Other staff members were kind and courteous, but utterly helpless in resolving my billing issues. Unfortunately, both in-person and virtual customer service at Verizon are severely lacking. After about a dozen phone calls and two in-person visits to the store, I’m ready to switch carriers. Kudos to Verizon for designing a truly terrible system to bounce customers from one service group to the other (billing, loyalty, customer service)—all of whom promise to fix your problem but never do because “you need to call the other group” and all the while gouging you with late fees. Don’t look to Verizon, or this store in particular, to treat you with any sense of urgency unless you’re buying something from them.
Visit great today!Hannah helped me thru paying my bill then helped me with the idea of trading in for new phone. She did a financial sheet showing difference between phones plus discussed difference between phones. No pressure or anything.
Deli
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