Houston, United States
11914 5th St
N/A
+1 2815318757
Long wait times, poor responses, lacking knowledge. Paid the 89 to have a technician come out. Spent some time discussing some options and said I'd get a quote back for parts they'd replace. Waited a week to get the new quote but had no details, waited another week to get more details on the quote. They wanted to replace a could \guts\ on some valves to solve an internal leak which isn't possible to have an internal leak from from that part. Second opinions agreed and got it fixed elsewhere. They are friendly folks just tough to get responses and I respectfully disagree with their diagnosis.
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I placed an order for a spa part on 25th November. The item shows as in stock and they took full payment immediately. It's now 16th Jan and I haven't received the part and they have ignored all emails I have sent them asking for an order update.
Spa Inspector came out and thought the problem was bad sensors, and if they could not replace senors recommend getting rigid the Balaboa and going with Gecko Controller. But Olympus Pool, came out the next day and reset the controller board. Everything is running fine. Call Olympus Pool to repair. Reason for two stars they did come out. But not sure about the knowledge.
When a company stands behind their service, you know you are dealing with an honest company. My spa has been repaired and I am a happy customer. I will use Spa Inspectors in the future, thanks again for your service
I had someone from Spa Inspectors come out to fix my Hayward pool heater after 2 other companies had tried and failed. Repairman came out and said all it needed was a good cleaning and he could do that for only 200. I explained that 2 other companies had looked at it and were unable to resolve the issue, in addition, it is only 2 years old and we've only used it 4 times, so I found it hard to believe that all it needed was to be cleaned. He assured me that it would be good to go once he cleaned it. Well, I paid the 200 and went out the next weekend to start the heater for the spa. The heater was in the exact same condition as it was before their 200 \cleaning\. Nothing was fixed. Unbelievable! I'm pretty sure that he never even turned it on during the time that he was here because if he did he would have seen that it shuts off and gives an ERROR message after about 2 minutes of run time.
Deli
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