West Melbourne, United States
4311 Norfolk Pkwy Suite 120
N/A
+1 8884067063
Wheelchair-accessible entrance
Great staff went to replace a box in and out in less than 20 minutes
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Am here to add a box to my spectrum business. Told, that they can't do a thing. I have to call Spectrum business myself. Why can't they call themselves. What a waste of trip.
Waited for close to 45 minutes for a 5 minute interaction, literally was there to grab a self install kit and it took the better part of my afternoon.
I have Spectrum Internet, mobile and cable. No issues with products. Spectrum stores do not have phone lines to reach their stores. I've visited the store in West Melbourne. Of the six times I visited the wait for service has been thirty to forty five minutes. They are busy because they handle all services that Spectrum offers. There are certain issues they cannot address..but for the most part it's worth the wait.
Cable is ridiculously high these days,..but we have to have it.....it's not so much the tellers here....they are just doing their job...all they can do is what they are told, overall as a company Spectrum changed what Brighthouse was, different plans and rates that are not making customers happy, returned a DVR box here 2 times......bad equipment should not be given out......but they don't test them here......they just refurbish and send it back out,....waiting in a line for what seemed like hours, if you don't go early...expect to wait.......there's no need to get mad at the tellers, it's not their fault, understaffed for sure........but something should definitely be done to make the process easier and the customers paying these high bills alot happier
Deli
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