Spokane, United States
1602 E Trent Ave
N/A
+1 5095351708
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Hard to work on in a foot of snow. They picked up repaired and returned it. Took some extra effort and they got everything up and running. Plowing again..
like
Love my Kubota tractor. Bought two tractors here over the years. Still have the older one (1991). Friendly staff. Service department has answered many questions over the years. Good access.including for trailers, and lots of parking.
Made an appointment for a riding lawn mower servicing including a time/date for them to pick up my mower from my home. Nobody showed up or called me, so I called several hours after the appointment time and was told they had \computer issues\ and they would get it the next day. Again, nobody showed up and nobody called me to let me know if something had changed. I left a voicemail with the small engine shop that day and got no response until the next business day, but by then I had made arrangements to take my machinery elsewhere.
I would give adams tractor 10 stars if I could. 5 for sales and 5 for service. My skid steer broke down just as the snows hit and I needed a solution for my half mile dirt driveway or we were going to be in a bad way up on this hill. I was in “communication” with maybe a dozen local dealers for a new piece of equipment. I say that loosely because most of the dealers wouldn’t even respond. Seems that the nationwide shutdowns had backed up supply and inventory was short across the city. I was even given quotes by another place, but when I agreed to the price they strung me along for 3 weeks and finally admitted that they couldn’t get the equipment they quoted me on. Scott at Adams put me on just the right tractor for the job and was honest about the timeline. He returned his messages in the same day without exception. Thorough and thoughtful delivery too. Now the snowblower I purchased had a problem. The main reduction sprocket on the snowblower side wasn’t adequately tightened to the shaft and it was creeping forward. Went through my first chain in about 2 hours. Jeff in service walked me through the alignment and sent a new chain to my address the same day. I chewed that one up in about 20 minutes. Now I was getting worried that these tractors aren’t up to my job, but turns out that sprocket was still creeping on the shaft even with red locktite on the setscrews. I dropped it off with Jeff and he spot welded the new sprocket to the shaft and had it ready for pick up just a day later. Now I’m throwing snow like a beast and I am obsessed with this little tractor. User friendly, loaded with features, doesn’t kill me to work with it for hours. A huge thank you to the crew at Adams for your professionalism and your great attitude and customer service.
Don't plan on getting your expensive machine serviced in a reasonable time. They are constantly behind. My machine is three weeks out before they will even look at it. Service is lacking and it would be nice to get a call back. My business is suffering because of their shortcomings.
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