Spokane, United States
1128 W 3rd Ave
N/A
+15094558770
I am editing a previous negative review I left for this lot. After not purchasing a vehicle here a few months ago, I reached out to the manager who left a reply to my review. He asked if I'd be willing to give them a second chance and was very gracious. He paired me with an excellent salesperson today, who went so far above and beyond what I expected. She spent the entire week looking for exactly what I asked for. She had 5 cars ready for me as soon as I pulled in, a couple days early no less. When my daughter decided she didn't like any of those cars, rather than get discouraged, Brittany pushed right on through and found my daughter the car of her dreams. Not only did she find a car my daughter loves, but it's one I feel safe letting my 17 year old drive. She took both our needs into account and brought everything together in a stunningly beautiful Corolla. Daughter gets the flashy bells and whistles, I get the peace of mind of her driving a Toyota. They filled the tank and washed it again before she drove it off the lot, too. I am so pleased that Scott reached out to me, and I'm very happy with my decision to follow up on that. Alex, the finance guy, was also great. He laughed and joked with us, and even gave us a new joke saying we were thrilled with and it had us in stitches. Do yourself a favor and go see Scott, Brittany, and Alex at Larry Miller Downtown Toyota.
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It was really good working with Larry H Miller downtown Toyota our salesman was awesome and finance guy was phenomenal. The truck wasn’t in yet but came in the next day and I don’t know how the rest of the delivery will go but I’m assuming it’ll go great because everything else has with them. I would suggest here over any other Toyota dealership in Idaho and Washington.
I love my new car, but my experience wasn't great. It started out good, with my original sales person (who suddenly left) but didn't end very well. Positives: * Finance guy was quick - when we finally met with him * Love my car Negatives: * Poor communication within the company resulted in my paying for an extra set of floor mats I don't need * Can only assume poor communication was also the reason I paid for 4 windows to be tinted, was told only 2 were tinted, and when asked about this discrepancy twice, was not given an answer * Spent nearly 5 hours at dealership (there HAS to be a faster way to do financing?!) * Overheard manager talking to several different people (employees?) in an aggressive tone (unprofessional) * Left dealership feeling very empathetic to the salesperson who got stuck trying to help me try to figure this stuff out today, but overall pretty disappointed
Had a really great experience. Andrew was super helpful and I believe he got me the best deal on my trade-in and the car that I purchased. The finance department was also very nice and made me feel comfortable the entire time (I can't remember his name!). Super happy with my experience and happy to be a part of the Toyota family.
Brit is the best ever. Listened to what I wanted and delivered beyond my expectations. She has what it takes to make you a customer for life. Like she said, \ Welcome to the family!\ It's my first Toyota but it won't be my last.
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